the audio that's triggered to play when a slide's timeline starts is muted (this same audio plays properly, when timeline starts, on all desktop browsers)
On the same slide, if the user presses on a button that's meant to trigger a different audio file to play when pressed:
the muted audio that was triggered on timeline start, un-mutes. Playing on top of the audio triggered by the button
Does anyone know why the timeline start audio doesn't play properly on iPad?
Due to the new autoplay policies in some browsers, by clicking the play button, learners give their browsers permission to play the media. See these articles for details:
I've working with the autoplay issue on desktop computers, it's not the same on iPad + Safari. On the iPad, even if the user clicks the play button that would work for Google Chrome / Safari, the trigger layer audio doesn't play. And Even if you get the trigger layer audio to play on one slide, it doesn't continue to autoplay on other slides like Chrome or Safari.
Just tested, can't get audio on the slider trigger level to play when a slide starts, with the new articulate updates. Only works when triggered by a button.
When testing the course, was this for the previously published version of the course? If so, then you will want to update the published files to apply the Articulate Updates. You can update previously published courses by using the Articulate Updater.
Give those steps a try and let us know if you continue to run into any snags!
I have opened up a case for you so our Support Engineers can dive in deeper to see what the issue might be. You should be receiving an email soon from our team, so please be on the lookout!
Please let us know if you have any other questions!
6 Replies
Hi Ali,
Due to the new autoplay policies in some browsers, by clicking the play button, learners give their browsers permission to play the media. See these articles for details:
Hi Leslie,
I've working with the autoplay issue on desktop computers, it's not the same on iPad + Safari.
On the iPad, even if the user clicks the play button that would work for Google Chrome / Safari, the trigger layer audio doesn't play. And Even if you get the trigger layer audio to play on one slide, it doesn't continue to autoplay on other slides like Chrome or Safari.
Seems to be another issue
Hi Again,
Just tested, can't get audio on the slider trigger level to play when a slide starts, with the new articulate updates. Only works when triggered by a button.
Hey Ali,
Thank you for reaching out and letting us know!
When testing the course, was this for the previously published version of the course? If so, then you will want to update the published files to apply the Articulate Updates. You can update previously published courses by using the Articulate Updater.
Give those steps a try and let us know if you continue to run into any snags!
Hi Vincent,
I published this course after updating Articulate, I've also tried running the Articulate Updater, the bug persists
Hey Ali,
Thank you for that information!
I have opened up a case for you so our Support Engineers can dive in deeper to see what the issue might be. You should be receiving an email soon from our team, so please be on the lookout!
Please let us know if you have any other questions!
This discussion is closed. You can start a new discussion or contact Articulate Support.