iPad Slide Triggered Audio Not Working Properly

Sep 26, 2019

Hello hello!

When my users test files on iPad:

  • the audio that's triggered to play when a slide's timeline starts is muted (this same audio plays properly, when timeline starts, on all desktop browsers)
  • On the same slide, if the user presses on a button that's meant to trigger a different audio file to play when pressed:
    • the muted audio that was triggered on timeline start, un-mutes. Playing on top of the audio triggered by the button


Does anyone know why the timeline start audio doesn't play properly on iPad? 

Any help would be immensely appreciated!


6 Replies
Ali Horse

Hi Leslie, 

I've working with the autoplay issue on desktop computers, it's not the same on iPad + Safari. 
On the iPad, even if the user clicks the play button that would work for Google Chrome / Safari, the trigger layer audio doesn't play. And Even if you get the trigger layer audio to play on one slide, it doesn't continue to autoplay on other slides like Chrome or Safari.

Seems to be another issue

Vincent Scoma

Hey Ali,

Thank you for reaching out and letting us know! 

When testing the course, was this for the previously published version of the course? If so, then you will want to update the published files to apply the Articulate Updates. You can update previously published courses by using the Articulate Updater

Give those steps a try and let us know if you continue to run into any snags! 

This discussion is closed. You can start a new discussion or contact Articulate Support.