Is it possible to reset a course in Storyline?
I'm wondering if anyone else has had trouble with this.
Here's a current issue we're having: a user takes a course and passes it. They get a certificate with the correct completion date in the LMS. This course is an annual education requirement, so 13 months later the user opens the course again to retake it. For whatever reason, the user has to close out of the course before he gets to the test for a second time. When he goes back into the LMS, the course still displays that it's complete AND gives a new date.
Is there a setting or something that we need to trigger in Storyline to force the LMS to not show complete and give the new date of completion? I'm not sure where the problem lies at this point. Is the LMS receiving the date from the output of Storyline, or is this something outside of the output that Storyline sends to the LMS and soley an LMS issue?