Is it possible to reset a course in Storyline?

Hi Jill, 

I guess the best way to test it, would be to try testing your course in SCORM Cloud. That will help us determine if the issue is Articulate-related or if it's on your LMS's side. If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

The articles here and here may also help clear up common LMS issues.

Thanks, Jill!

Thanks, Peter!

I should have remembered about testing in the SCORM Cloud first. I know better!

I'll try that out and let you know what I find.

Sounds good, Jill! Good luck

Assuming that I'm using the SCORM Cloud correctly, I think there might be as issue. I took the course and passed. It recorded my time and score. I relaunched the course, selected no when asked if I want to resume, went through about half of the course (not getting to the test), and exited the course. The SCORM cloud still reports my initial score and shows complete.

And this is consistent with what's is happening in our LMS. The problem is, in this example, I would want the cloud (and eventually the LMS) to show incomplete with no score because on my second try I didn't have a score or complete the course. Is this possible?

Hi Jill,

Just a thought based on how the LMS we work with operates - it's a setting within the LMS itself, not the course, that clears the completed status and allows for recertification on a pre-set schedule, annually for example, and works in conjunction with an expiration date set on the certificate. 

Without knowing which LMS you use (and therefore its functionality) I couldn't comment as to whether yours does the same but it would be worth checking with your LMS supplier.

You may have to set some slides in your course to initial state when revisiting, but this is more about the ability to answer questions differently each time rather than the score/date previously sent to the LMS.

Regards

Helen

Thanks, Helen. I think it IS an LMS issue, but our LMS doesn't seem to think so. And I need to be sure. Did you see my comments about the way the course reports in the Cloud? Does that seem consistent with this being an LMS issue?

Has there been a solution to this? We are coming across a similar issue. We upload a SCORM file in our new LMS, Docebo. The learner registers and completes the course, which has the Course complete trigger at the end that initiates when the timeline starts. We don't care about how many slides the learner has completed. The learner gets a Completed status. But, if we are to reset the course and make the learner register and complete it again, the system asks if they want to resume where they left off and the course is set to Completed in the LMS even if they don't reach the end. Is this an LMS issue or a Storyline issue?

I should also mention that it seems to work fine in SCORM Cloud, so this is only happening in Docebo.

Hey Pauline, 

Thanks for popping in to share what you are experiencing along with your testing.

If you are unable to replicate in SCORM Cloud, I would reach out to your LMS team to understand what may need to be adjusted for it to work as you intend.

Thanks, Leslie. We figured it out in Docebo. :)

That's great news, Pauline. Thanks for popping back in to share an update.

Any chance you can share what you found in Docebo?  We have been working on this same issue and cannot find the right combo of author settings in Articulate vs Docebo settings to enable a retake with new scores and new completion date.  Thanks!

Hi Ken,
Sorry for the late reply. I checked with my team and it looks as if our learning coordinators do this manually on their end. Unfortunately, as fas as I know, there isn't a way to make this automatic. You would think that as soon as you remove and replace the scorm file under Training Materials in Docebo that it would reset but it doesn't. If I learn anything new or another solution, I'll let you know.

After working with Docebo, we have learned the following steps will correctly reset a course so that the learner can retake with new scores and completion:

To remove completion from a course (this is for e-learning and I assume it’s the same for classroom):

 1. On the Admin Menu, click Course Management (Beta). If you don’t have Beta, click Courses then click the yellow Try It Now button. 

2. Search for the course then click the course name.

3. On the Reports tab:

Scroll down to the list of users then find the specific user by Username. Above the list of users is a search box if needed.

Click the Username.

Scroll down to the Progress section.

In the Reset column, click every Red X – Yes I want to proceed – Confirm.

4. On the Registrations tab:

Search for the registered user.

Check the box next to the user’s name.

On the list to Choose an action, select Deregister – Yes I want to proceed – Confirm.

If you are dealing with a Learning Plan, follow this process for every course in the learning plan that has been accessed.