I'm trying to install the desktop apps to my computer (new work computer; was able to install it on my previous one with no issues), and keep getting the following message:
"Access denied. Your antivirus software may be blocking installation. Temporarily disable it and install again. Error: 80070005"
Any thoughts on how to move forward? Tweaking with my antivirus doesn't seem to be doing much.
I went ahead and opened a support case on your behalf, since you've already attempted a few troubleshooting steps. You should hear from our team soon via e-mail.
3 Replies
Are you a local admin on the machine? You will need to be for the initial install, after that, you can be a "normal" user for subsequent updates.
Articulate 360: Non-Admin Updates
I am, yes - not running into any issues with admin permissions
Hi, David, and welcome to E-Learning Heroes! ✨
I went ahead and opened a support case on your behalf, since you've already attempted a few troubleshooting steps. You should hear from our team soon via e-mail.