Issue log - video course

Aug 24, 2023

Hello, the course in the client platform keeps having the same issue. When I test on preview I see no issue. Then, I tried on sendbox and indeed there is an issue. The slide has a video which stops after a few second. The other slides have the same setting but there is no issue with them. What I need to do? I have no clue. Maybe there is someone who can support. Forever greatfull!

https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=4036739b-df5a-4dfc-bcdd-5591483f826c&courseTitle=Prova+per+debug+tedesco

+ [14:20:03.873] LMSSetValue('cmi.core.session_time', '0000:01:00.0') returned 'true' in 0.002 seconds

+ [14:20:03.875] LMSCommit('') returned 'true' in 0 seconds

- [14:21:03.870] LMSSetValue('cmi.core.session_time', '0000:02:00.0') returned 'true' in 0 seconds

[14:21:03.870] CheckForSetValueError (cmi.core.session_time, 0000:02:00.0, cmi.core.session_time, , )

[14:21:03.870] Element is: session_time

[14:21:03.870] Call is error free.

[14:21:03.870] StoreValue (cmi.core.session_time, 0000:02:00.0, cmi.core.session_time, , )

[14:21:03.870] Element is: session time

[14:21:03.870] Stored as: PT2M

+ [14:21:03.870] LMSCommit('') returned 'true' in 0 seconds

+ [14:21:38.385] LMSSetValue('cmi.suspend_data', '2w146070ji1001112a0101201112D220v_player.6fzyuLOnX3E.6QbH4oR38Ku1^1^00ro93UnB411104opA0434000000000') returned 'true' in 0 seconds

+ [14:22:12.385] LMSSetValue('cmi.core.session_time', '0000:03:08.52') returned 'true' in 0 seconds

+ [14:22:12.385] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0 seconds

+ [14:22:12.385] LMSCommit('') returned 'true' in 0 seconds

+ [14:22:12.385] LMSFinish('') returned 'true' in 0.002 seconds

- [14:22:12.387] Pre-evaluation of exit action

[14:22:12.387] Using finalScoCourseNotSatisfiedSuspendExitAction parameter

- [14:22:12.911] OverallSequencingProcess for SCORM 1.1 / SCORM 1.2

[14:22:12.911] Transferring RTE data to Activity data

[14:22:12.911] Rolling up activity data

[14:22:12.911] Checking for first SCO pretest

[14:22:12.911] Using finalScoCourseNotSatisfiedSuspendExitAction parameter

[14:22:12.911] No API Runtime Nav Request, exit action=exit,no confirmation

4 Replies

Carlo Chiozzi
Author

8 months ago08/24/23 at 12:30 pm (UTC)

Here the screenshot from the issue

example.jpg

Jose Tansengco
Staff

8 months ago08/25/23 at 1:36 pm (UTC)

Hello Carlo,

Sorry to hear that you ran into this issue.

I'd like to test your course on our end to see if we will be able to replicate the behavior. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

8 months ago08/29/23 at 11:47 am (UTC)

Hi Joe,

thanks I opened a support case: 03833847

Please let me know what I can do to support. It is very important to fix this issue for me.

Thanks

Best,

Carlo

8 months ago08/29/23 at 4:08 pm (UTC)

Hi Carlo!

Thanks for following up!

Great move on submitting a support case and sharing your files! It looks like my colleague Rowie is handling your case. You're in excellent hands working one-on-one with him and he should be getting in touch with you shortly!

We can continue this conversation over in your support case to keep all information in one spot.