Course complete trigger not working
A 4 slide course I am testing in my LMS will not mark completion using track by course complete trigger. I suspect it might be related to the July 21st Storyline 360 Build 3.42.22691.0? I was able to get the course to mark complete using number of slides.
Here is the log from Scorm Cloud:
[12:51:42.841] Beginning prerequisites evaluation of activity Executive_Directive_87_Social_Media_ORG
[12:51:42.841] Beginning prerequisites evaluation of activity Executive_Directive_87_Social_Media_ORG
[12:51:42.841] Beginning prerequisites evaluation of activity ED87_Acknowledgment_SCO
+ [12:51:44.963] LMSInitialize('') returned 'true' in 0 seconds
+ [12:51:44.963] LMSGetValue('cmi.core.lesson_mode') returned 'normal' in 0.001 seconds
[12:51:44.965] LMSGetLastError() returned '0' in 0 seconds
+ [12:51:44.965] LMSGetValue('cmi.core.lesson_mode') returned 'normal' in 0 seconds
[12:51:44.965] LMSGetLastError() returned '0' in 0 seconds
+ [12:51:44.966] LMSGetValue('cmi.core.lesson_status') returned 'not attempted' in 0 seconds
[12:51:44.966] LMSGetLastError() returned '0' in 0 seconds
+ [12:51:44.966] LMSSetValue('cmi.core.lesson_status', 'incomplete') returned 'true' in 0.002 seconds
+ [12:51:44.969] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0 seconds
+ [12:51:44.970] LMSGetValue('cmi.suspend_data') returned '' in 0 seconds
[12:51:44.970] LMSGetLastError() returned '0' in 0 seconds
+ [12:51:44.970] LMSGetValue('cmi.core.lesson_status') returned 'incomplete' in 0 seconds
[12:51:44.970] LMSGetLastError() returned '0' in 0 seconds
+ [12:51:44.971] LMSSetValue('cmi.core.lesson_status', 'incomplete') returned 'true' in 0.001 seconds
[12:51:45.119] Beginning prerequisites evaluation of activity Executive_Directive_87_Social_Media_ORG
[12:51:45.119] Beginning prerequisites evaluation of activity Executive_Directive_87_Social_Media_ORG
[12:51:45.119] Beginning prerequisites evaluation of activity ED87_Acknowledgment_SCO
+ [12:51:47.740] LMSSetValue('cmi.suspend_data', '27146070ji1001112a0101201112D200v_player.5a1rjh9U21A.65Z3qDsUrGx1^1^002000') returned 'true' in 0 seconds
+ [12:51:48.537] LMSSetValue('cmi.suspend_data', '2e16607080on1001212f010120111201212D200v_player.5a1rjh9U21A.6QKDAKLqRh21^1^002000') returned 'true' in 0.001 seconds
+ [12:51:52.828] LMSSetValue('cmi.suspend_data', '2e16607080on1001212f010120111201212D200v_player.5a1rjh9U21A.6QKDAKLqRh21^1^002000') returned 'true' in 0 seconds
+ [12:51:52.832] LMSSetValue('cmi.core.session_time', '0000:00:07.86') returned 'true' in 0.001 seconds
+ [12:51:52.833] LMSCommit('') returned 'true' in 0.001 seconds
+ [12:51:53.441] LMSSetValue('cmi.suspend_data', '2f5860708090ts1001312k01012011120121201312D200v_player.5a1rjh9U21A.60GzMcQC51n1^1^00~2V3~2Q3f210b101001a1a103sV0~2A234003400A780501c1^q_default_Selected_DisabledA780501c1^q_default_Selected_DisabledA780501c1^q_default_Selected_DisabledA780501c1^q_default_Selected_Disabled34003400QN2slH3400340034003400q70020181^g_default_Visited000000000') returned 'true' in 0 seconds
+ [12:51:54.271] LMSSetValue('cmi.core.session_time', '0000:00:09.30') returned 'true' in 0 seconds
+ [12:51:54.272] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0 seconds
+ [12:51:54.272] LMSCommit('') returned 'true' in 0 seconds
+ [12:51:54.272] LMSFinish('') returned 'true' in 0.001 seconds
+ [12:51:54.273] Pre-evaluation of exit action
+ [12:51:54.866] OverallSequencingProcess for SCORM 1.1 / SCORM 1.2
23 Replies
Hi Melanie,
Thanks for contacting us and sharing what you're experiencing.
This is an issue we are currently investigating specific to the latest update. I've added this conversation to the report so that we can share updates with you here.
In the meantime, the following workarounds are available:
Thanks Leslie! I rolled back to the previous version, but unfortunately I couldn't open my story file since i had used text styles. I was able to get it to work by using track via the number of slides.
Hi Melanie,
Thanks for alerting us to this issue! Our team released a fix this AM noted as:
Please download and install the latest Storyline 360 Build 3.42.22724.0.
We're still working on the course completion trigger fix, so we'll let you know when that's ready.
If you have any questions, please do let us know here or connect with our Support Team!
I was just about to add my own discussion topic about the course completion trigger not working (checked on SCORM cloud as well). I will roll back to update 41, hopefully this will be fixed soon as it is rather important for current lesson development.
These major issues introduced with a new version make me wonder what kind of testing and validation is being done before releasing an update. Obviously not enough...
Thanks for such a quick fix/update! Can you tell me if the fix also resolves the issue with the course completion trigger? Or will that be coming at a later date?
Hi Melanie, We're testing a fix for the Course Completion Trigger issue now. Timing on the release remains 'ASAP'.
Hi Everyone, We're scheduled to release a fix for the Course Completion Trigger issue first thing tomorrow morning.
Hi, Just a request that you post on here when the course completion issue is fixed - It's causing me all manner of issues holding up a project and managing stakeholders! Just commenting in the hope i get an email notification when an update is given!
I just installed version 3.42.22724.0 (July 23, 2020), is the fix in this version? There is nothing about that in the release notes so I guess not yet.
The release containing a fix for the course completion trigger issue is scheduled to go out at 9 am EST today.
The release containing a fix for the course completion trigger issue is scheduled to go out at 9 am EST today.
Hello Everyone,
An update to Storyline 360 was released earlier today containing a fix for the Course Completion Trigger issue.
You can see the full release notes here.
Thanks Bret.
I've updated my Storyline, published the course again, uploaded it to our LMS but still receive no Completed or Passed status in our Learning Locker LRS.
Hi Robert!
Oh no! Do you mind uploading your file to us for further troubleshooting? We'll let you know when we receive the file and continue troubleshooting in a support case.
So sorry for the trouble!
Our courses are not completing either, both Rise and Storyline, even though I had update to the latest storyline and republished the courses, that still didn't help. I have just updated the completion for the storyline courses to complete using the number of slides viewed. but this is not ideal. The results slide didn't make a difference either. ANy ideas?
Hi Sasha, some LMS's use the story.html to start. If you change that to the correct start file (e.g. index_lms.html) it will work. Have you checked this?
I am having the same issue but only with a project created back in 2019. I've tried multiple things to no avail. How does one change the start file to index_lms.html? This project only has the format available for HTML5.
Hi Stephanie!
Great question! You should see the index_lms.html located in the published output folder when publishing for LMS. If you don't, I'd recommend publishing the project again to get a fresh copy of the published output folder.
If you'd like us to take a look at your project, you can either attach it to this discussion or upload it to us in a support case.
Thank you, Lauren! I submitted a case however did not receive a confirmation email. If for any reason it's not received, please do let me know.
Hi Stephanie,
I did not see a case submission under your email, so I've started one on your behalf and sent a direct upload link for your file.
Please be sure to check your junk/spam folder if you do not see the email at first glance.
Hello!
I am currently having the same issue with the course completion trigger. My company's Articulate 360 account regularly updates Storyline. Do you know of any LMS's that have issues with Storyline files?
Hi, Michael, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
My initial recommendation would be to test your course with SCORM Cloud. Check out this step-by-step article!
If it works as expected in SCORM Cloud, I would advise you to reach out to your LMS for more information. If you can share the name of the LMS you use, others in the community might offer suggestions as well.
If you still see the same behavior in SCORM Cloud, my recommendation would be to open a support case here, so we can take a closer look at your settings.
Let me know if this works!