Issues with Articulate Mobile Player v. 2.12 (running on iOS 7)
Oct 07, 2013
Has anyone experienced issues with the app crashing on screens with videos? (This seems to only happen with videos that have been captured using the record feature in Storyline, although this issue may be completely unrelated to the screen-capture function in the software). The previous version of the app (v 1.76) worked flawlessly - it never crashed and all actions, variables, etc. worked as intended.
Another issue is with onClick Outside of a button/image. This action does not work! Again, it worked perfectly before an update to the app.
I'm running iOS 7 on iPad w/ Retina (latest iPad version).
I've submitted my case to Articulate support, and I'm extremely disappointed with how little help I've gotten from them. I've received very little help and communication from their support team and also mentioned early last week that we are demoing our courses at a conference tomorrow morning. I'm still waiting to hear from someone in the organization today and how they plan to resolve these issues.