Issues with Audio for screen recording not playing on step by steps

Mar 01, 2023

Okay, so here is an odd issue.

When I do a screen recording and insert it as a video, the audio is there.

When I insert the same recording as a step by step, the audio is not there.

All the storyline updates are in place.

Any thoughts?

1 Reply
Luciana Piazza

Hi Ari, 

Thanks so much for reaching out! 

I see that you've already opened a support case and you're working with my colleague Georvy. You're in great hands. 

I've shared the updates from your post with them, and they will be in touch shortly via email. 

We'll continue the conversation over in your support case. 

Have a great start to your week!