Hi, I have published my course in SCORM 1.2 and the quality of my videos and images displays better in Chrome than in IE, but unfortunately one slide does not play properly in Chrome, where as in IE and Edge I don't experience the issue with this slide. The slide starts playing automatically and some objects are missing from the slide, plus navigation on this particular slide does not work as its supposed to. Can I please send you the source file so you have a look at see what might be causing this. Thanks so much for your help. SM
We're happy to lend a hand! It sounds like you're seeing two issues in Chrome, so let's tackle each one:
Objects are missing from the slide: Our team is working to fix an issue where objects are hidden behind other slide objects in Chrome, and it sounds like this bug is affecting your project. To be sure, we can take a look at your project file.
Navigation doesn't work correctly: We'd want to take a closer look at your file to get a better sense of why the navigation isn't working well.
You can upload your file privately to our support team here, and we'll delete it when we're done troubleshooting. We'll give it a test and let you know what we find!
4 Replies
Hi Suncica,
We're happy to lend a hand! It sounds like you're seeing two issues in Chrome, so let's tackle each one:
You can upload your file privately to our support team here, and we'll delete it when we're done troubleshooting. We'll give it a test and let you know what we find!
Hi Suncica,
The first issue you experience with missing objects in Chrome is fixed in today's update to Storyline 360, build 3.25.18009.0.
You will need to download and install the latest updates to republish your project and take advantage of the fix. Here's how you can update Storyline 360
Hi Ashley and Alysa,
Thanks so much for your help. I have updated and republished and my issues (both!) have been resolved. Thanks again.
Awesome, Suncica - thanks for the update!
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