Issues with modules playing through LMS in Windows 10

Jan 04, 2019

So we are having a lot of issues with users seeing either the black screen of death or the white screen of death with nothing happening with either. Have noticed the Black screen appears when the developer used the new Modern Player and the white screen with the older players. This is ONLY happening in IE Windows 10. Users have not had any issues in Google Chrome, the problem is we are a 70,000 employee org. whose defaulted browser is IE. Suggestions?

1 Reply
Katie Riggio

A warm welcome to Articulate, Tommy!

Great call to reach out to our Support Team where I see my teammate, Cleo, is carefully assessing this behavior. You should hear back from him with some next steps shortly, and here is the case's unique upload link if you're able to share the .story file with him to test.

You're in good hands there, and I'll also follow the case as it progresses. Thanks for reaching out!

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