Jerk in animation in flash version

Sharad,

I don't see any jerks in the animation when running your course from Flash Player 17 (or via HTML). I'm guessing this is something that has to do with your existing software or potentially your network. Are you running the Flash version from your hard drive or over a network? Has the client reported any of the same issues? 

Yes, we tested the course on local machine we find the same result. Also, client mentioned the same issue with the animation. After getting issue from client related to animation, we tested our other courses as well and find that there is issue in other courses as well when run the flash version.

Hi Benjamin,

When you publish the course and run the course, you find that there are some animation of Fly in is added. Please go next and previous you can see the same behavior in animation. But when you re-play the page, you can see the actual fly-in animation on the frame. We can say the animation is not Jerky but not complete animation will run when go next and previous. the full animation will run when we replay the page. Hope this clarify the issue.

Sharad,

When looking at it again (in both preview mode and published mode) I do see a difference, but it is very subtle and doesn't look like a game stopper to me. Of course, I'm not a customer, but you guys do have a lot of objects on your screens (not knowing anything about the subject matter, the course is very well done aesthetically). I don't think there is a technical "fix" per say, it's just the nature of Storyline 2 and using so many graphics and animations. Also, there might be some hardware implications as well depending on what type of video RAM individual devices have...good luck.

Ben

Hi Ben,

Yes, that is not a show stopper but I want to know why this is happening because we are using all the features of storyline and not sure if we get the output from storyline as we have expected.

Sharad

I still waiting for any suggestions to make the animation run smoothly in Flash version.

Hi Sharad,

In case you'd like our Support Engineers to have a look and make suggestions, you can send your file to them directly by clicking here. Be sure to also link this forum thread to that form. ☺️

I have added the case to the support team and the case number is: 01071542

Thanks, Sharad. You'll hear back from our Support Engineers soon!

Not hear anything related to issue that I am facing. Even support team have not provided any solution yet.

Hi Sharad,

So sorry you're not receiving messages from our team. It looks like you didn't receive a message from us in this thread, as well. 

It looks like Robert replied to you on 5/11/17 with a link to your published course for you to test. I'll forward that message to you now--please let me know if you don't see it! You may also want to check your spam and junk folders, in case it landed there.