I've noticed something buggy with one of my files and wanted to know if anyone else has encountered this and had a workaround.
I'm currently using the "Jump to URL/file" trigger on a shape to display a web link in a new tab. When viewing the course's Flash and HTML5 outputs on desktop (Chrome and Safari), the function works as expected.
When I test it in mobile Safari, the function still works properly, but only when the timeline is playing. Once the timeline finishes, instead of launching in a new tab, the web link displays in the current tab. This forces the user to close out and relaunch the course.
Interesting set up and results - I'd like to take a look at your .story file (or even just a few sample slides) to see the behavior myself. If you're unable to share, can you share a bit more information about:
What iOS are you currently using?
What update of Storyline (Storyline 2 Update 10 is the latest)?
Does that behavior occur regardless of the link - such as internal site vs. Google.com or something very public?
Are you seeing it across all iPad/iPhone devices?
Is the link being opened at the end of the timeline automatically or by a users' click on something? Does it matter how long the timeline is?
Are you hosting it in a web server or LMS?
If you're able to upload your file here, you can use the "add attachment" button to share it with us - otherwise hope you can provide some insight on the questions above!
1 Reply
Hi Pete,
Interesting set up and results - I'd like to take a look at your .story file (or even just a few sample slides) to see the behavior myself. If you're unable to share, can you share a bit more information about:
If you're able to upload your file here, you can use the "add attachment" button to share it with us - otherwise hope you can provide some insight on the questions above!
This discussion is closed. You can start a new discussion or contact Articulate Support.