Key press triggers not working after an overlaying layer hides.

Thanks Christine! I see where you got that filed (00611539) and you should be hearing from someone soon.

Hi Guys, I was just wondering if there was an update on this functionality.  

Much like everyone else, I would like to add 'left' and 'right' key presses, along with using a mouse activated previous and next button, to move through my course.   But the key press only works if you use the mouse to click on the screen, then click the 'left' or 'right' keyboard key. 

Please let me know if we have made any progress with this functionality. 

Thanks

Christopher

Hi Christopher,

No additional info yet - but our QA team is investigating and we'll update folks here once there is additional information. 

Okay, thanks Ashley.

Hi all,

You may find that key-press triggers you've assigned to a slide don't work if you click the slide in your Flash output before invoking the key-press triggers.  

This issue was fixed in Update 7 for Articulate Storyline 2. Install the latest version of Storyline 2 to take advantage of the new features and fixes, then republish your course. With this fix, you'll want to ensure you're using a key press trigger or a click trigger on the object, not both of those triggers on the same object. 

If you're still having issues with your course, please feel free to let us know here or by reaching out to our Support Engineers here. 

That's awesome news Ashley and team. I've downloaded the update and I am seeing the results UI was hoping for. Excellent job. Thank you for caring for this issue.

Hi Scott, 

Glad we could help - and just an FYI, that responding via email includes your signature here so you're welcome to edit the post and remove that information if you wish. 

That’s awesome news Ashley and team.  I’ve downloaded the update and I am seeing the results I was hoping for.  Excellent job.  Thank you for caring for this issue.

Delighted to hear you are all set, Scott -- thanks for the update! :)

One more quick question on this topic.  In my project I have a few learning checks and a quiz at the end.  So basically I have three question banks.  All multiple choice or true/false.  I created triggers for numeric keyboard responses, so the user can select 1-4 or 1 or 2.  I just noticed that I have no issue if I use the numbers as part of a qwerty keyboard...but if I use the numbers on the number pad they don't respond.  Any idea why this might be happening?

Hi Scott!

You will need to set triggers for both sets of numbers I believe. I wish I could confirm, but I do not have a number pad to test on.

Wow, I think I just dated myself with the way I use my keyboard.  You are correct.  Thanks again, again!

Ha! Thanks Scott for the update and chuckle on a Monday morning. :-) 

Glad to assist Scott :) Thanks for the update.

Help! My custom "jump to previous slide" trigger or jump to home (slide 1.1) and my close buttons (an x in a circle) are not working in the published file I moved to a SharePoint Server. But my "jump to next slide" trigger is working. I also noticed my slide with 16 layers is acting glitch too. I tried to paste the URL in Google Chrome and it keeps redirecting the URL to open in IE...so I can't seem to test in chrome.

My training works fine when loaded to articulate online.  

Hi, Colleen -- So sorry to hear of your troubles! Please feel free to upload and share your file so that we are able to take a closer look at the issue you have described. :)

Hi all,

I realize this thread is a bit old, but I seem to be having something of a similar issue - though different in the specific circumstances.

I have a navigation menu built on a layer that shows when the user clicks a button on the base layer and then is hidden when the user clicks a button on the nav layer (via a timeline resume and hide at timeline end triggers). I'm using built-in animation for both actions. The first time you access and then hide the nav layer, it seems to work fine. BUT when you return to the base layer, the button to show the nav menu, and sometimes the base layer seek bar, are non-responsive. However, the built-in "previous" button is responsive. I'm baffled.

I had previously built the nav layer to move along motion paths and everything worked fine, but was running into issues with hot spots & grouped objects that way.

I'm sure I'm missing something obvious - maybe someone else knows what's at play?

Thanks in advance!

Caryn

Hi, Caryn -- Thanks so much for reaching out here! Perhaps it might be a bit easier for others to take a look and help diagnose what it happening with your file if you were able to upload it here. Please feel free to use the grey ADD ATTACHMENT button in the bottom of the reply box to share publicly, or if you would prefer private review, here is the form you would need to do so. :)

Hi Christie,

I'm attaching a dummy file that contains just one slide plus the layer in question, plus a place-holder video, since I'm not at liberty to share actual content.

Thanks,

Caryn

Hi, Caryn -- Thanks for uploading your sample file, and when testing your file via tempshare.articulate.com as seen here, I also had the same difficulty you are describing where you can click the "+" to show the Menu, but after you close it and click the "+" again, the Menu does not reappear. I'd like to recommend that our Support Engineers to take a bit of a closer look, but I was unable to locate your contact information in our system to create the ticket on your behalf, so here is the form you will need to submit a ticket. Sorry for the inconvenience, but if you are able to share your case number, we will gladly follow along! 

Hi Guys,

I'm having the same/similar issue. I have a Storyline presentation with questions at the end and will probably be viewed both on iPad and desktop computer. Everything is fine until you get to the questions, when viewing on the iPad, via Safari or Chrome browsers. There are 2 attempts to answer each question, If you get the question wrong, the "try again" layer shows, the user clicks to try again and the created trigger "submit" button, on the base layer, stops working. I would appreciate if anyone had any ideas how to solve this problem. I'll attached a cut down version of the presentation with two dummy questions.

Thanks,

Bev

Hi Beverley!

Looks like you have shared the zipped published output. Would you be able to share the project .story file? That would be helpful. 

Hi Leslie,

Please find attached the .story file

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Hi Beverley!

Looks like you responded via e-mail. Doing so does not allow your attachments to come through, but does populate your signature. You are welcome to pop in and edit that and then utilize the 'Add Attachment' button in the bottom left of the reply window within the forums here.