Lag in Timeline playback - Is it my computer or Storyline?

I am noticed that my animations were way off and when I went to playback the timing of the audio and the marker on the timeline were not in sync. The audio finished and the marker was still moving in the middle of the timeline.  I have noticed this issue off and on with Storyline.  My computer has 141GB of free space so that should be enough. Is this a bug? Should I reinstall? 

10 Replies
Christie Pollick

Hi, Heather - There are some things we can check first to rule out some common issues: Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline to address erratic behavior. 

Ashley Terwilliger-Pollard

Hi Heather,

Are you seeing this in preview and publish? Can you confirm that you're working with project files as described here? You may also want to look at importing it into a new file following these directions - and if the behavior persists, I'd say the repair may be helpful if you recently noticed this behavior. 

Heather Ross

Ashley - I was seeing it in the preview mode and in the Timeline mode for the individual slide.  I have not tried to publish.  The course is fairly large as it is a screen recording that I imported as a view mode and try mode - I will be deleting the unnecessary slides as I go. The end result will be view slides combined with try slides for student interaction to keep them engaged. I will try publishing it to see what happens.