Last item disappearing in Drag and Drop Freeform questions.

Feb 20, 2018

The last item dropped in a drag and drop activity is disppearing when you click going to the next slide.

Is there any fix for this?

51 Replies
Silas Rowe

Yes Storyline 360. It's not a game breaker but a client has picked up on it and I agree it looks a little strange.

The solution I've implemented is to basically add a slide layer to just fades a white box over the entire slide before moving onto the next slide, which kinda works as I'm using the fade transition between slides.

Erin Walker

Hi Leslie, I just wanted to chime in regarding this issue. We have an upcoming event where users will complete a survey that includes a drag-n-drop question. While the others haven't labeled this as a deal breaker, it's pretty major to our course for a couple of reasons:

1) By the item disappearing, It can confuse the user to think they didn’t answer the entire question. 

2) We will be using xAPI to track the results and need to generate reports showing what the users order was for the question. Will the disappearing trick cause an issue with reporting?

I still plan on moving forward with the testing to the LMS tomorrow, but wanted to bring this up in the meantime. 

Thank you!

Ashley Terwilliger-Pollard

Hi all,

Thanks for your patience as we fixed this issue where the last drag item in a drag-and-drop interaction might disappear after completing the interaction in HTML5 output. Today's update of Storyline 360 has a fix included, so you'll want to launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

If you'd like to see the full list of release notes, they're available here.

Elena Romantsova

Hi Leslie,

I share a sample .story file demonstrating the issue.

The first item you drag will disappear.

But I noticed that this problem only occurs in courses that were created before the last update. I created a new project file, and everything works fine. Unfortunately we can not re-do all our projects. Please help to solve the problem.

Alyssa Gomez

Hi Elena,

Thank you so much for sharing that file. I gave it a test, and I saw the same problem you did. I also tried importing the slides into a new file, but that didn't seem to help.

From here, I'm going to get this over to our Support Engineers for a closer look. They'll reach out to you via email once they've tested the file. Stay tuned!

Alyssa Gomez

Hi Rakesh,

Really sorry you're running into this problem. We've identified an issue in the HTML5 output where the first drag item dropped in a Drag-and-Drop interaction disappears when moving to the next slide. Specifically, this happens when the answers are set to "Shuffle".

Does this description seem to match what you're seeing in your file?

Leslie McKerchie

Hi Anneleen,

Thanks for reaching out.

The original issue reported here for the last item in a drag and drop interaction disappearing has been corrected as Ashley shared here.

Please be sure you are using the latest version of Storyline 360, which is now Update 18.

If you're seeing a different issue, please share the details so that I can continue to help you out here :)

Philip Roy

As a follow up, this is happening even if you start from scratch and have no background image (but have shuffle answers on). Just drag 1 to A and 2 to B in the attached. I have slowed the transition to the next slide down, so you can see that an item has disappeared. It's the shuffle that is causing it.

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