Before I updated to this version. All of my text paragraphs fade animation were working on Review360. After posting several drafts from different courses after the updates. All of my text animations are broken. Some text would show up and some are totally off even if they are aligned to the right marker. During the preview on my local drive, non of these problems presented itself until they are viewed in Review360.
Sorry to hear that you ran into issues with your published output after installing the latest version of Storyline 360. Since they only appeared after upgrading your installation, does downgrading it to a previous version and republishing your courses fix the issue? If it does, would you mind sharing a copy of your project file with us here for testing so we can take a look at what's happening? If you prefer to share your course in private, use this link to open a support case with our support team, and we'll continue troubleshooting the issue there.
Yes, when I down graded to the previous version, and republished to Review360. All the texts animation work. The text fade is nothing fancy other than bullet texts fading in when they reach a marker.
Looks like you opened a support case that is being handled by my colleague Renato. I'll let him know that you are still encountering the issue so he can revisit the support case.
I have noticed a lot of glitches with fade animations by paragraphs in my courses lately too. The text that shows in my timeline as showing up by paragraph sometimes just never appears on the slide. The animations sometimes work, but not consistently. I'm never confident if the issue is happening just when I preview the slide, in Articulate Review, or in the final course file. And it's not specific to one Storyline file - happening across all of my files. This never used to happen. Are others experiencing the same issue and is this something that a future update will address?
I'm glad you were able to work around the fade animation issue by reverting back to a previous version! If at any point you want to reinstall the latest version and work with our support engineers to assist you with the issue, you can reach out to them here.
8 Replies
Hi Ted!
Sorry to hear that you ran into issues with your published output after installing the latest version of Storyline 360. Since they only appeared after upgrading your installation, does downgrading it to a previous version and republishing your courses fix the issue? If it does, would you mind sharing a copy of your project file with us here for testing so we can take a look at what's happening? If you prefer to share your course in private, use this link to open a support case with our support team, and we'll continue troubleshooting the issue there.
Looking forward to hearing from you!
Hey Joe,
Yes, when I down graded to the previous version, and republished to Review360. All the texts animation work. The text fade is nothing fancy other than bullet texts fading in when they reach a marker.
Hi Ted,
Looks like you opened a support case that is being handled by my colleague Renato. I'll let him know that you are still encountering the issue so he can revisit the support case.
I have noticed a lot of glitches with fade animations by paragraphs in my courses lately too. The text that shows in my timeline as showing up by paragraph sometimes just never appears on the slide. The animations sometimes work, but not consistently. I'm never confident if the issue is happening just when I preview the slide, in Articulate Review, or in the final course file. And it's not specific to one Storyline file - happening across all of my files. This never used to happen. Are others experiencing the same issue and is this something that a future update will address?
I'm also experiencing this issue. Which version do I need to downgrade to in order to get the text animations to display properly?
Hello Melanie and Pete,
Sorry to hear that you experienced this behavior as well.
Please reach out to our support team here so we can have our support engineers assist you with the issue. Looking forward to hearing from you!
I was having the same problem, reverted back to August 23, 2022 version and the problem is solved.
I'll now stay in this version until the problem is solved.
Hi Aukalen,
I'm glad you were able to work around the fade animation issue by reverting back to a previous version! If at any point you want to reinstall the latest version and work with our support engineers to assist you with the issue, you can reach out to them here.
Thanks for reaching out!!