Lightbox Issue

Hi there Jin,

This should work if you have the option for the video to automatically play in the slide selected. When you have the video(s) selected, do you currently have "Play Video: Automatically" selected under the "Options" tab? 

If you're already using that option for the videos, can you tell me if you have any other triggers tied to the video? It's possible there may be a conflict.

Also, if you're able to share the .STORY file here, I'd be happy to take a look.

Thanks!

Christine

Christine,

Thank you for your reply. Can you please have a look at the file for me? On the Menu slide, there are five diffrent blue bars which take you to different scenes upon click. The first 4 scenes are made up of screencast slides and the last scene contains just one static slide. If you go to one of the 5 scenes and jump back to the Menu slide through Lightbox, No 1" Embed a Chart" and No 3. "Change the Chart Type" screencasts will not proceed automatically. Why is that? Thank your for your help with this! 

I cannot seem to upload the file now for the life of me.  I will upload it shortly.

Hi Jin!

Sorry about that! If the file's too large, it may not post here. You're welcome to send it over in a support case, if you'd like. That system should be able to handle the file. Simply request my attention when you submit the case and it should be assigned to me. If not, just share the case number with me once you receive the confirmation and I'd be happy to check it out.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Thanks, Jin :)

Christine

I had a similar issue once.  I seem to recall that it had something to do with navigating from a lightbox to a step by step view mode slide.  specifically it was the screencast objects in the timeline causing the issue if I remember correctly. 

Have you tried to add a basic slide to the beginning of each scene with the screencasts?  Like a sub-section title slide.  And then that slide will automatically lead to the screencast.

Christine,

I have just uploaded my file on the support page and requested your attention.  Thank you so much for your help!

Blake,

Thank you for sharing your knowlege with me.  I tried it but the first basic slide I added would not proceed on its own if I l get on it from a Lightbox.  Strange...

Christine,

BTW, the Case Number is 00329751.  Thanks!

Jin,

Did the last slide of the lightbox have a screencast... maybe if you inserted a plain slide at the end of that one before it jumps to the next slide... just an idea.  Kind of puzzled why it would do that also... good luck with it... I hope you get a resolution.  I am sure you will the folks at Articulate are GREAT.  

Good morning everyone!

Thanks so much for jumping in here to help, Blake. I appreciate that!

However, after looking at Jin's file this morning, I was able to verify this as a known issue we're currently working to resolve.

I'm sharing the information I sent to Jin, just in case anyone else runs into this:

You may find that a slide in Articulate Storyline startsout paused when you click a button inside a lightbox that triggers both of thefollowing actions:

*Close lightbox*  Jump to slide

Please review the following article for more information:

http://www.articulate.com/support/kb_article.php?product=st1&id=7y2vn0fexr0v

Hopefully some of those workarounds will help with the problem.

Thanks! I hope you both have a great weekend,

Christine

Thanks for your help, Blake and Christin!!  Now that I know this is a known issue, I can finally sleep well tonight...  Love the idea of creating a layer that has a lightbox effect!!  Cheers

Hello All, 

I have exactly the same setup with lightbox as Jin has. But in my course, the buttons' trigger to jump to a particular slide doesn't work, though it closes the lightbox. Thank you in advance for your help.

Hi there Sunita,

Looks like this issue was actually resolved in our last update. Can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please let me know if you still have trouble with this.

Thanks!

Hi Christine,

Thank you very much. I installed update 3, but I am still having the same issue.

Hi Sunita,

Thanks for trying that and for getting back to me.

Any chance you can share the .STORY file, so I can see what's happening?

Thanks!

How do I do that? I am new here.

Thank you Christine. It's working.

Oh good!

Let me know if you have any other trouble with it :)

Have a great day, Sunita!

Hi Christine,

I am having the same issue (lightbox issue) again. I can send you .STORY file. How do I send the file privately?

Thank you for your help,

Sunita.

Hi Sunita! Christine works in another department now, so she is not able to hop in the forums as often, but if you need to send you file privately, you can do so here. Thanks so much and have a great day!

Thank you very much, Leslie. I submitted my file.

Take care,

Sunita.

Thanks for the update Sunita! I can see where your case has been submitted (#00346834 for my records) and will follow along as well.

Hi Sunita! It looks like Jayem is taking care of you and you just needed to swap your 'close lightbox trigger' with your 'jump to slide trigger'. I just wanted to post back here for the community.  Thanks so much and have a great day!