I have the recent version of the Articulate app installed on my iPad (iOS 7.0.2). The lightbox is usable on this. The close button (on the lightbox) disappears as soon as the lightbox appears (it is visible for a fraction of a second) and the next and previous buttons are too small to be interactive.
If this is something that you can replicate, I would immediately log it as a Support Call with Articulate. If they can replicate it, they can forward it to be a bug fix.
I also tested this on my iPad (as I haven't taken the plunge into iOS7 yet...still at iOS6) and went ahead submitting a Support case on your behalf. You should be hearing from a member of our team shortly to request your .story file as well. I'll follow along so I can update the thread.
I see that John sent you an email on Oct 1 requesting your files. It would have come from Support@articulate.com so you'll want to check your junk/spam folder for this and reply to John when you get a chance.
The lightbox is implemented in "9 Bereiche -> Grafiken, Animation und Multimdia -> Galerie mit Lightbox -> Bessere Galerie (click on this button)"
If you need any further information, please tell me and I will provide it.
Thanks
Rahul
Rahul, I tested your link (I'm still on iOS 5.1.1 and original iPad) and the lightbox works fine for me. So, this is likely an issue with iOS 7 and/or Storyline Update 4.
I see that John sent you some additional information on October 8 to test the course in Update 4, and also reported the issue to our QA team. Thanks Michael for testing it on an earlier version of IOS.
Nick,
Are you accessing the course on iOS7? If you'd like to confirm it's the same issue as Rahul's can you please share your .story file with us here? You'll want to reference this forum thread so that our team is aware it may be connected.
8 Replies
Rahul,
If this is something that you can replicate, I would immediately log it as a Support Call with Articulate. If they can replicate it, they can forward it to be a bug fix.
Bruce
Hi Bruce,
Here is the link: http://test.ageweb.ch/story.html
The lightbox is implemented in "9 Bereiche -> Grafiken, Animation und Multimdia -> Galerie mit Lightbox -> Bessere Galerie (click on this button)"
If you need any further information, please tell me and I will provide it.
Thanks
Rahul
Uh?! Oh, I'll have to check this, it would be horrible!
Hi Rahul,
I also tested this on my iPad (as I haven't taken the plunge into iOS7 yet...still at iOS6) and went ahead submitting a Support case on your behalf. You should be hearing from a member of our team shortly to request your .story file as well. I'll follow along so I can update the thread.
Hi Rahul,
I see that John sent you an email on Oct 1 requesting your files. It would have come from Support@articulate.com so you'll want to check your junk/spam folder for this and reply to John when you get a chance.
Hi, I am having exactly the same issue!
Rahul,
I tested your link (I'm still on iOS 5.1.1 and original iPad) and the lightbox works fine for me. So, this is likely an issue with iOS 7 and/or Storyline Update 4.
Hi Rahul,
I see that John sent you some additional information on October 8 to test the course in Update 4, and also reported the issue to our QA team. Thanks Michael for testing it on an earlier version of IOS.
Nick,
Are you accessing the course on iOS7? If you'd like to confirm it's the same issue as Rahul's can you please share your .story file with us here? You'll want to reference this forum thread so that our team is aware it may be connected.
This discussion is closed. You can start a new discussion or contact Articulate Support.