Line with a customized end type causes preview/publish error

I've run into a very unusual "error" in Storyline360 when working with lines with a customized endpoint. The customized line is rendering all slide content invisible both in preview and in the published file. I isolated the line to be the problem through removal of individual slide content.  

Here's what I did:

  1. Added a new line
  2. Changed end point by going to: Shape outline - Dashes - More lines - Arrow settings - End type: oval arrow

The line on its own, without the customized end point, does not cause this issue. 

I have no triggers and no layers on this slide. The slide is presented as a lightbox in the module. 

Any idea as to why this is happening? 

10 Replies
Alyssa Gomez

Hi Agnieszka,

It looks like you've run into a recent issue where straight arrows won't display in preview or when viewing the published output. Not to worry, our team spotted this too, and we're working on a fix now!

I'll let you know here as soon as it's ready. In the meantime, removing those arrows should fix up your file or our Support team can send you a link to roll back to Update 16. 

Doug Mattson

Two part question...the latest update fixed the same issue I was having with the line disappearing, however, I'm noticing that the lines are rendering very poorly (lossy). The lines are the same as Agnieszka's...a dotted line with an oval end. All other shapes (rectangles, circles, etc) that were natively 'drawn' in Storyline render perfectly.

Secondly...I'm also struggling with images being very lossy. The images that I'm importing are high res and look great in development. I have the publish settings set at the highest quality but nothing seems to help. I'm using the modern player.

Alyssa Gomez

Hi there Doug! 

Thanks so much for sending over your Articulate Review link. 

I'm definitely seeing blurriness on dashed lines and lines with a custom end type. Here's a sample slide that shows a comparison. 

I'm going to bring this to my team so we can begin looking at next steps. As soon as I hear more on this, I'll let you know!