Lines and Arrows Fuzzy in Articulate Storyline 2

Jul 16, 2015

I've imported some PowerPoint slides into Articulate and I am finding that while the boxes and text look clear and crisp, the arrows connecting the boxes are fuzzy.  Has anyone come across an approach that works here?  I tried recreating the arrows in Articulate but they still look fuzzy and pixelated.  Screen shot below, we are making this full screen but the boxes seems fine it's just the arrows that look odd, I experimented with different kinds.



22 Replies
Christie Pollick

Hi, Tim -- Thanks for providing your screenshot, and if you would like to share your PowerPoint file, I can attempt to import it into Storyline on my end to see if I can reproduce the error. In the meantime, there are a few troubleshooting steps we can try to rule out the causes of some common errors. 

Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here

Tim Clifton

Hi thanks for the quick reply.  I am still on the trial version (although we have purchased the software)  so I don't think I can add that update.  I have attached the one slide show in the screen capture I posted.  You will notice that the look is a little different, I added borders in Articulate (which looks fine) it's just the arrows that don't look sharp.  My gut feel is that this is not an issue of recreating the project or repairing anything because the rest of the graphics on the slide look fine.  The arrows are the same thickness of the borders on the boxes but are fuzzy.  I tried to recreate the arrows in Articulate but they are fuzzy as well. 

We are viewing this close to full screen but as I said the other graphics look fine, it's just the arrows.  Thanks for any suggestions.


Christie Pollick

Hi, Tim -- Thank you for your patience and for bringing this to our attention. I came across this article that I thought might be of some use, but after importing your PPTX file into a new Storyline file, and attempting to replace one of the blurry lines with a brand new line, I also saw the same results in the published output. I intend to submit your thread and file to our QA team for review, and although I cannot provide an exact time frame or a workaround at this time, I will be sure to provide any updates here in the thread. 

Sarah Linden

Hi Leslie--thanks for helping! I've attached the Storyline file. When I'm in editing mode or preview mode, the arrows look great. But when I view the file in published mode, the arrow lines look fuzzy. The lines with no arrows look fine, it's only the lines with arrows on the end that look fuzzy.

Also--when I was first prepping the file to send to you, I copy+pasted the slide into a new Storyline file, and the arrows showed up just fine. But the Player size and other settings were also set to the Storyline default settings, so maybe it has something to do with the way my player is set up. The files I'm sending now are my original files (just stripped of all my client's info for confidentiality reasons), and I've attached 2 images showing my player settings.

Thanks again. I'm sure this is just user error!

Leslie McKerchie

Hi Sarah!

Thanks for sharing the details and the file. The scaling is causing the issue. If you set the browser to optimal size and lock the player at optimal size, then this will alleviate the issue you are having post-publish.

Articulate Storyline lets you control several aspects of the browser and player for your published course, including:

  • The size of the browser window
  • Whether the course stays locked at the same size or lets learners scale it by adjusting the size of their browser windows
  • Whether the course launches in a separate window and, if so, the properties of that window

See this tutorial for details.

J.T. Bradley


Do you folks plan on fixing this anytime soon? This thread is over a year old and I experienced the fuzzy lines today whenever I'd set an arrow setting for a line.

If enabling arrow settings completely removes a shape's ability to scale to different sizes, why are they even included? Does the line magically lose vector status when an arrow setting is applied? It doesn't seem like that would be very hard to fix.

I appreciate the workarounds, but please don't neglect finding a SOLUTION because another user posted a WORKAROUND. Designers shouldn't HAVE TO lock the browser and player at optimal size to take advantage of the full functionality of SL2.

Sorry for the rant and thanks for the otherwise excellent software. I hope to see a solution to this issue soon.


San C

I'm also experiencing fuzzy lines. Testing I've done. Open current project on different machine. Still get same fuzzy results. Open a new .story file on different machine and create a straight line at 1px width. Preview slide and the line looks a little fuzzy, but not bad. Create the same line and add a circle for the Begin Type Arrow Setting. Preview slide and that line is definitely fuzzy.

Leslie McKerchie

Hi everyone!

Just popping in to notify you of our latest update to Storyline 360, which includes:

Fixed: Arrows and dashed lines were blurry when previewed or published.

To get the latest update, launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions. You can reply here or reach out to our Support Engineers directly.

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