LMS not recognising course complete
Dec 18, 2015
Hi all,
We're fairly new to Articulate Storyline 2, and our LMS... so not sure what has 'gone wrong'... but...
We've popped an Articulate Storyline 2 course that I've created into our LMS, and it has been successful when we test - with the exception that the LMS doesn't recognise that the course is complete at the end.
I've completed the final slide in the project, and set up the trigger on the NEXT button to "Exit Course" when the user clicks the next button.
I'm hoping that is the correct way to finish the elearning module, but the LMS still thinks that the course isn't complete.
There is a chance that the problem is with the LMS and not the Articulate module I've created... but we're checking both just in case.
Support and advice is appreciated!
Thank you!
Stevi-lee Hancock
(Learning and Development Officer - Townsville City Council)
8 Replies
Any chance you can access the SCORM API log of the LMS? The community can provide a better help if you could.
Also, how did you test the Storyline package? You could use freewares like Reload Player or Moodle local installation to check if the problem is really with the LMS.
Hi Stevi-Lee
you can also upload the course to Scormcloud which is an industry standard LMS - if it completes there you'll know it's perhaps an LMS setting.
here is a blog post that may help you troubleshoot
blogs.articulate.com/word-of-mouth/troubleshooting-lms-issues/
Hi, Stevi-Lee -- Wendy is correct and here is the link you can use to access the SCORM Cloud. If you do not see the same behavior in the SCORM Cloud as you are seeing within your LMS, you may want to reach out to your LMS provider directly for additional assistance.
Also, here is another article that you may find useful: How to Troubleshoot Your LMS with SCORM Cloud. :)
Hi All,
Thank you all for your support!
Unfortunatly, a combo of troubleshooting, uploading into SCORM Cloud etc still has the module showing up as "incomplete"
We've been trying to brainstorm whats going wrong, and wonder if it has something to do with a branching scenario.
Basically, learners have the option to click through approx. 20 slides OR watch a video in my module.
Considering that learners will either go down one scenario or another, I had wondered whether the LMS/ScormCloud 'sees' that a person has not looked at every slide in the story, and therefore marks the module as 'incomplete'? Would this be a possibility?
Thoughts?
Thanks!
Stevi
Yes to answer your question - what do you have on your publish settings - by result slide or slides viewed - that could where it is failing
Hi, Stevi-lee -- Just a reminder that you are welcome to share your file as well if you would like us to take a closer look for you! All you'd need to do is use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there! :)
Thank you so much everyone! Turns out... it was the number of slides viewed that was the issue.
An adjustment to that setting when publishing resolved our issue :) Thank you to everyone again for your support! :)
Yay! great news Stevi-lee what a great Xmas present for you and your team.
Merry Xmas!
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