LMS not recording grade
Hi, This is making me pull my hair out! I'm hoping someone might have some answers.
Systems: Articulate Storyline 3
LMS: Success Factors.
Elearn is a simple assessment with an intro slide, question bank and result slide. The results slide has the trigger to send the results from the results slide to the LMS along with a Passed/Failed response.
This item is already live and working in the LMS (scorm 1.2), however I needed to update one of the questions, so I copied the source file and saved as a new version - edited the question - and republished (scorm 2004 4th edition as this resolved previous bookmarking issues).
When tested in the SCORM cloud, item works perfect, records grade and pass/fail.
However when uploaded to the LMS, it works perfectly, records my pass/fail, bookmarks correctly - however it doesn't record the grade. We are required to keep the pass marks for behavioural conversations and legal audits.
As it is passing the grade to the SCORM cloud, I'm assuming my elearn is working correctly but the LMS is not. However the LMS team say there is no change their settings or anything they can help with. Why would the original file work, but a new file that has only had wording edits not send the grade?
I thought it might have been because it was published via SCORM 2004 rather than 1.2 however could this be because when I copy the file each time for a new version that it adds extra data behind the scenes that the LMS cant read?