I'm experiencing problems with my elearning. Whenever I complete 2 slides and want to transition to slide 3 the loading dots appear and never stop loading. This issue occurs in Review, my LMS, the preview in Storyline and in web export as well. The issue also occurs when I chose some random slides from the middle and start the preview in Storyline. Do you have any idea why this is happening?
I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
Smart move on opening a support case! I see that my teammate Mick is handling your case and currently conducting tests with your file. He should be following up with you shortly.
We can continue troubleshooting through your case to keep all information in one spot.
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I think your best course of action may be to submit a case to Articulate where the engineers can look under the hood to check out your files. You can do that here: https://articulate.com/support/contact/case
Thank you Ron, I've done that.
Hi WKO Administrator!
Glad to see Ron has been helping you!
Smart move on opening a support case! I see that my teammate Mick is handling your case and currently conducting tests with your file. He should be following up with you shortly.
We can continue troubleshooting through your case to keep all information in one spot.
there is a problem with 7 (red marked) input fields in the masterslide
if they are active -> endless 3 dot animation
I have changed all to single line
now it's working without endless waiting animation:
https://360.articulate.com/review/content/10a490cb-f436-4413-bf06-1b9f5c719247/review
Dear Ron and Jürgen,
thank you very much for performing your tests and coming up with a solution – I appreciate it very much! Now it works as it should :)!
Thank you again and best regards,
Clemens