We are experiencing an issue with testing the Mastery Test of a course I'm developing with 360 - the course gets stuck on a loading screen with three dots that populates in between questions. Has anyone experienced this previously? What did you do to address the issue?
Any advice or assistance would be much appreciated.
Thank you for the feedback. I tested the course in the SCORM cloud yesterday. While I encountered the loading screen in the Mastery Test, it was not as severe as my test user's experience.
Do you think that setting up the question feedback to jump to the next question vs. the "next slide" would make any difference?
Jumping to a slide or the next question is likely the same, as they both are slides in Storyline.
It sounds like it could also be a connection/speed issue if you're seeing some slow loading of slides. If you're able to share a link to the course with Renz he can test it on his connection to see how it behaves. That'll really help narrow down what's going on!
That sounds frustrating, and I'm so glad you reached out to our Engineers. I see you're already working with Anna to troubleshoot the screencast behavior.
If you can share a sample file with her for testing, that would be gold. If that works for you, send it along by using this unique upload link from your case!
5 Replies
Hello, Sarah. Welcome to eLearning Heroes!
I see you also opened a support case for this issue – great move! I see my teammate, Renz, walked you through our handy LMS troubleshooting steps.
Be sure to let us know if you have any questions along the way. We'll sort what's causing those dots together!
Hi Katie,
Thank you for the feedback. I tested the course in the SCORM cloud yesterday. While I encountered the loading screen in the Mastery Test, it was not as severe as my test user's experience.
Do you think that setting up the question feedback to jump to the next question vs. the "next slide" would make any difference?
Hi Sarah,
Jumping to a slide or the next question is likely the same, as they both are slides in Storyline.
It sounds like it could also be a connection/speed issue if you're seeing some slow loading of slides. If you're able to share a link to the course with Renz he can test it on his connection to see how it behaves. That'll really help narrow down what's going on!
This is also happening to me (in Review) for screen recordings. Each slide "loads" so it is not smooth or seamless. Very annoying for the client.
Hi there, Stephanie!
That sounds frustrating, and I'm so glad you reached out to our Engineers. I see you're already working with Anna to troubleshoot the screencast behavior.
If you can share a sample file with her for testing, that would be gold. If that works for you, send it along by using this unique upload link from your case!
You're in skilled hands, and I'll follow along!
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