Locking up in a specific project

Dec 19, 2019

I have a project that keeps locking up when I go into tab order.  Has anyone had this happen before?

I will be so upset if it is corrupt, as it was so many hours to build. How do I know what is going on with it? How can I prevent it from happening again?

Pinned Reply
Kelly Auner

Hi Anne,

I have great news to share! We are no longer seeing this bug in our latest version of Storyline 360 (Build 3.73.29831.0).

To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!

3 Replies
Leslie McKerchie

Thanks for reaching out and sharing the issue that you are running into, Anne.

You've confirmed that it's happening across projects and that a reinstall did not help, so based on your troubleshooting I've opened a support case on your behalf so that one of our support engineers can take a look.

You should be hearing from someone soon.

Kelly Auner

Hi Anne,

I have great news to share! We are no longer seeing this bug in our latest version of Storyline 360 (Build 3.73.29831.0).

To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!

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