Login/Update Problems
Nov 20, 2019
I am having an issue through Articulate 360 Deskptop and the apps where it says I am not logged in and returns me to Desktop app. I try to login and the login fails. I have confirmed that the login info is correct as I can login to the web version fine. FYI, this is happening for multiple logins (I have licenses through multiple companies) and multiple workstations.
I have not logged in the apps in a few months.
I have seen that the issue may be that the Desktop App needs to be updated, however, you have to be logged in to get to the updates.
Does anyone have a direct path that I can install the updates from? How would I reinstall Desktop app if needed as I cannot find a download link for that either.
Or any other help would be appreciated!
Thanks
1 Reply
Hi Ryan and welcome to E-Learning Heroes :)
I'm sorry you can't sign in to the Articulate 360 desktop app. I'll help you fix that. This article describes the reasons why signing in could fail and how to solve them. Try these solutions and let me know if you're able to sign in.
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