Hi, as the title mentions I am trying to get support for this issue. I opened up a case ticket and the person handling it seems very confused, I 'm not if it is language issue, or they just hate their job. Either way, I am growing quite frustrated. I'm logged into my account and I can't find out how to access my serial/activation number. With Adobe it is super easy to see what products I have purchased in the past associated with my email, but for some reason this feature hasn't been thought of in Articulate. This is a major pain point for me right now and I just want to simply download and use a product that I paid several hundred dollars for. What can I do?
I found your cases where you talked with my colleague Afik, and then Michael. Based on Michael's last reply it looks like this may be solved? If you need any other help you can let me know here, respond to Michael, or give us a call and talk to our Account Management team by calling: +1 (800) 861-4880
3 Replies
Hi Derek,
I found your cases where you talked with my colleague Afik, and then Michael. Based on Michael's last reply it looks like this may be solved? If you need any other help you can let me know here, respond to Michael, or give us a call and talk to our Account Management team by calling: +1 (800) 861-4880
Thanks, it was resolved. The first person I talked to was not very helpful
at all but the second person took care of it.
Derek
Sorry to hear that Derek, but I appreciate the honest feedback to share with my team. Also, glad you're up and running again!
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