113 Replies
Ashley Terwilliger-Pollard

Hi Jennifer,

I'm sorry to hear about the issue you're having and thanks for letting us know the troubleshooting steps you've already gone through. I'm wondering if your IT Team went through all the steps here? It's more involved than a normal repair but it solves a lot of standard issues such as this. 

Jim Momsen

You probably have the 32-bit version of Windows installed on your computer. Windows 32-bit can only address 640K of memory.

Windows 64-bit allows extended addressing.

Regards,

Jim Momsen, CPT
Consultant - Workforce Learning & Performance Solutions
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O&T Workforce Planning & Development
(414) 661-6251
Location 1E350 /Cubie E3106
JimMomsen@NorthwesternMutual.com

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Ashley Terwilliger-Pollard

Hi Jennifer (and Jim),

First, I wanted to share that responding via email includes your signature here and you're welcome to edit the post to remove that information if you wish. 

In regards to the behavior, as Jim mentioned, Storyline can operate on any of the following systems: Windows Vista SP2 or later (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), or Windows 8 (32-bit or 64-bit), but it's worth noting, Storyline itself is only a 32-bit program. 

If you're still having difficulty, you're also welcome to connect with our Support engineers who could take a look at anything else that may be interfering with the set up of Storyline. 

Duane Knudsen

Yeah this really bites. First time I've experienced the low memory issues but this is probably the largest project I've worked on (.story project file is about 350MB total in size). Getting the low memory errors, closed out applications and processes that are not needed, deleted all the temp files as Ashley suggested. Still no luck.  Guess I'll have to close out Storyline and lose some work. Using Windows 7 32bit so the nifty RAM patch won't help. Running the latest Storyline 2 version as well. Unhappy.

Duane Knudsen

Haven't reached out to support yet... was desperate to try some more immediate alternatives. My work laptop is running 32bit, 4GB  RAM Windows 7. I ran home with the project file and loaded it up on my home laptop, 64bit, 8GB Windows 8. Everything runs exceptionally fine!

Wondering if perhaps it's time to update the system requirements for Storyline 2? And probably update my work laptop so I don't run into this again-

Duane Knudsen

Aha, good point. This was my first foray into 300MB+ project size. Lots of screen recordings for a software application, using both video on a slide and step-by-step methods. Never once had a memory problem prior with smaller projects. So maybe a recommendation to the minimum that it is supported up to a certain size of .story project file? I'm wondering if the pattern of folks having issues boils down to that.

All I know is that I'm working with a system that exceeds the minimum requirements this afternoon, and all is well. And once again, Storyline rocks!

Ashley Terwilliger-Pollard

Hi Kathleen,

First I wanted to let you know that responding via email includes your signature here, so you're welcome to edit the post and remove that information if you wish. 

In regards to the low memory error, did you already go through the troubleshooting steps in this thread such as confirming to be working locally, using the latest update of Storyline 2, and closing down other applications or programs that could be drawing on the system memory? If so, and you're still having difficulty I'd invite you to work directly with our Support engineers so that they could gather a bit more information about your system set up. 

Alyssa Gomez

Hi Michael, I'm happy to help you straighten this out. Can I have a little more information on your set-up?

  • Are you on the most recent update of Storyline 2? 
  • Are you working from your local C: drive? 
  • Have you closed down other applications or programs that could be drawing on the system memory?

If your answer is "yes" to all of those questions, I'd want to connect you with our Support Engineers. They'll work with you one-on-one to get you up and running smoothly again!

Michel Gilbert

I appear to have resolved the issue by unloading and reloading the software.
I have not had the problem again since.

Michel

------------------------------------------------------

Michel Luca Gilbert

President, Senior Facilitator

Wellspring Learning, Inc.

802-233-1638

www.wellspringlearning.com

Ross Priluker

I have this same issue.  I am running Storyline 3 on VMWare and all my projects are run locally.  I have no other programs open in Windows when this is happening. I'm in the middle of working on a project, and I get 2 separate error messages:
"The project file could not be saved. Can not access a closed Stream."
and
"Close non-essential applications and save your project file."

This is a large project, around 678 MB. 
I am unable to save my work at the point these error messages pop-up. This has happened to me several times already and keeps becoming more and more frequent. I deleted the temp files in the %temp% folder and even increased the memory in my VMware. However this only works for about 5 minutes. I have to keep deleting the temp folder every 5 minutes. I already contacted technical support, but the solution they gave me was NOT a solution. They want me to copy all my slides into a new instance, however when the error message shows up, it says I don't even have enough memory to create a new instance. It freezes and then I have to force quit and I lose my saved data; having to start over again. I am running a 64 bit version of VMware. Why hasn't Storyline been upgraded to 64 bit by now? My company has spent a lot of money on this program, and it's gotten to the point where it is becoming unusable. I can't find a solution and I am on a strict deadline. Please help! 

Ali Goulet

Hey Ross, I'm really sorry this is something you're continuing to see happen-- thanks for letting us know about it. 

I see that you're currently working with my colleague Eloisa, and I'll relay this information to her to keep everything connected as she continues to work with you on this. We won't leave you hanging!

I know this must be frustrating, as I can see you've put a lot of time into troubleshooting it on your own already. I really appreciate you working with us to get a resolution and I'll be keeping an eye on your case moving forward.

Thanks again!