Hello everyone. My team and I seemed to resolve the issue. We discovered that Storyline tends to store loads and loads of unnecessary data in the "temp" folder. I've never seen a software store this much temporary data. I must have been working on my project for around an hour in a half - in that amount of time, 400 GB of data was stored on my local hard drive. So the error message you are getting is in fact, not an error. Storyline is eating up all your memory by storing temporary files. What you have to do is first clean your hard disk. Delete any and all temporary files from the "Temp" folder. Then, go in to storyline. Click on "File" and then "Storyline Options". You should see a checkmark next to "Save AutoRecovery information every 10 minutes", by default. You can change this to whatever number you want, however I found it better to just turn it off completely and remember to save frequently every now and then. This prevents any temp files from being created which eats up your hard drive space. I hope this helps some of you. I was frustrated with this too.
Articulate really needs to do a better job at optimizing this software in the future. It’s embarrassing at this point in the game that you do not have a 64 bit version of Storyline, that you do not have a MAC version of the software, and that you do not have phone technical support. Every major software company should have these three things. It will really help you guys out in the end. Storyline is a wonderful piece of software and I love it… but optimization and compatibility still needs a lot of work.
Ross, much appreciation for sharing what you have found. Part of why the community is so valuable. Love, love, love Storyline but agree with your comments.
8 years later this is happening to me - losing a lot of work. Did the fix ever get rolled out? Anyone else still experiencing this? I'm about to lose a mornings worth of work...
I'm sorry you're running into this issue with saving! I've opened a case with our Support Engineers on your behalf so we can pinpoint the error. You should've just received an email from support@articulate.com confirming the case. I'll be following along to see what does the trick!
I'm so sorry you're experiencing this issue and that it's slowed you down. I'd like for our support engineers to step in and help investigate from here. I've opened a support case on your behalf. We will reach out shortly with the next step!
I get the same error using the most current version of SL360 on Windows 10. I get this message even if I have no other programs open. Constantly restarting SL and/or my computer is wasting valuable time.
So sorry for the trouble! We'll need our Support Engineers to step in here to work with you directly. You can reach their team by submitting a support case. I'll keep an eye on your case to see what the fix is!
I'm so sorry for any confusion, Amy! Let's get this sorted out:
Do you have your support case number handy? I'm having trouble finding a recent one. Perhaps it was created under a different email address? If you don't have a case number, no problem, click this link to connect!
P.S. Your email signature came through when you replied by email. If you need to remove that, click the Edit button in your response. Here's a demo.
I'm sorry to hear you're experiencing this issue — it's best to work directly with a support engineer to help determine what's causing this experience for you, so I've opened a support case on your behalf. One of my teammates will reach out to you soon with the next step!
Yeah absolutely unusable in larger files, 50mb+. Maybe this is their subtle push to get everyone to use rise, I know I'm not doing anymore projects in storyline.
123 Replies
Hello everyone. My team and I seemed to resolve the issue. We discovered that Storyline tends to store loads and loads of unnecessary data in the "temp" folder. I've never seen a software store this much temporary data. I must have been working on my project for around an hour in a half - in that amount of time, 400 GB of data was stored on my local hard drive. So the error message you are getting is in fact, not an error. Storyline is eating up all your memory by storing temporary files. What you have to do is first clean your hard disk. Delete any and all temporary files from the "Temp" folder. Then, go in to storyline. Click on "File" and then "Storyline Options". You should see a checkmark next to "Save AutoRecovery information every 10 minutes", by default. You can change this to whatever number you want, however I found it better to just turn it off completely and remember to save frequently every now and then. This prevents any temp files from being created which eats up your hard drive space. I hope this helps some of you. I was frustrated with this too.
Articulate really needs to do a better job at optimizing this software in the future. It’s embarrassing at this point in the game that you do not have a 64 bit version of Storyline, that you do not have a MAC version of the software, and that you do not have phone technical support. Every major software company should have these three things. It will really help you guys out in the end. Storyline is a wonderful piece of software and I love it… but optimization and compatibility still needs a lot of work.
Ross, much appreciation for sharing what you have found. Part of why the community is so valuable. Love, love, love Storyline but agree with your comments.
I resolved my problem by completely unloading Storyline and reinstalling it.
Michel
Michel, not sure, but it's possible that uninstalling SL actually removes all temp files in the process... would be good to know.
This is very annoying. May have to switch to a more reliable software, unfortunately.
8 years later this is happening to me - losing a lot of work. Did the fix ever get rolled out? Anyone else still experiencing this? I'm about to lose a mornings worth of work...
Hello Chris!
I'm sorry you're running into this issue with saving! I've opened a case with our Support Engineers on your behalf so we can pinpoint the error. You should've just received an email from support@articulate.com confirming the case. I'll be following along to see what does the trick!
Same here. A real nightmare with some recent files of various sizes.
You can save many times until you get the dreadful "Low memory" message.
Cleaning temp files does nothing.
We lost so much time...
Hello Pierre,
I'm so sorry you're experiencing this issue and that it's slowed you down. I'd like for our support engineers to step in and help investigate from here. I've opened a support case on your behalf. We will reach out shortly with the next step!
I get the same error using the most current version of SL360 on Windows 10. I get this message even if I have no other programs open. Constantly restarting SL and/or my computer is wasting valuable time.
What else can be done to resolve this issue?
Hi Amy!
So sorry for the trouble! We'll need our Support Engineers to step in here to work with you directly. You can reach their team by submitting a support case. I'll keep an eye on your case to see what the fix is!
I submitted a support case and still have not heard back from anyone. Has there been any progress with the issue I am having?
I'm so sorry for any confusion, Amy! Let's get this sorted out:
Do you have your support case number handy? I'm having trouble finding a recent one. Perhaps it was created under a different email address? If you don't have a case number, no problem, click this link to connect!
P.S. Your email signature came through when you replied by email. If you need to remove that, click the Edit button in your response. Here's a demo.
Well that's annoying. Despite submitting a support case a week ago, I have no support case number. I guess I will have to do it again.
Hi Amy,
That does sound frustrating. I'll submit a support case on your behalf.
For you or anyone following along, our email verification email with your case number comes quickly after submission.
Решится эта проблема или нет? Прошло 9 лет ... Проблема остается.
Hello Lidiya, and thank you for reaching out!
I'm sorry to hear you're experiencing this issue — it's best to work directly with a support engineer to help determine what's causing this experience for you, so I've opened a support case on your behalf. One of my teammates will reach out to you soon with the next step!
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I am facing this problem. Please give me the solution.
I've got a 20gig of ram free and 3% CPU utilization when this error is shown. Are we really only able to address less then 4gb to the program in 2022?
Hi, Gerald, and welcome to E-Learning Heroes! ✨
If you are experiencing error messages often, I recommend reaching out to our support team through this link, so we can investigate what's happening.
I also want to share the article below for additional steps you can try when experiencing erratic behavior:
9 years later, same bug. unbelievable.
+1. Here in September of 2022. Still a huge issue for bigger files.
Yeah absolutely unusable in larger files, 50mb+. Maybe this is their subtle push to get everyone to use rise, I know I'm not doing anymore projects in storyline.
I am still experiencing this issue.