Manifest Error on Uploading to LMS and error upon exiting the course

Thanks for that info, Amber. I'm going to share the report with my support team so we can give you further guidance. Be on the lookout for an email from us!

Hi,

We are also facing the same issue in Success factor LMS. Could you please resolve this issue ASAP.

HI Krishna,

Let me connect you with our Support team so we can help to resolve this. You'll receive an email from us shortly!

Just a quick update – In Amber's case, it ended up being easier to remove the Exit button from the course and provide instructions to close the course otherwise.

Hi, 

i have thesame problem with a storyline training. It only happens to one user, other user have already completed the training. 

The error is thesame. But the training is a SCORM 1.2.

According to our LMS (successfactors) company support it seems that there is a problem with manifest in SCORM itself. I have no idee what this means. :-P 

Do you have resolved this issue? 

Update: as i just found out the training works and can be completed, but the error is  disturbing. 

Hi Tanja,

We had a Storyline created exam published for SCORM 2004, 4th edition. We ended up ignoring the manifest error and uploaded the exam to SuccessFactors anyway.

The other issue we were encountering was an error when we finished the exam and tried to close it. The problem was with the Exit button on our last results slide within Storyline. It was not communicating with the LMS. Once that was removed, we didn't get any errors closing the exam from the Quit button in SuccessFactors. We were then able to pull a SCORM Exam Detail Report from SuccessFactors to see learner responses for each question.

We have several more Rise created courses that I need to get functioning properly in SuccessFactors. The courses are published as SCORM 2004, 4th edition and we are still having issue with courses completing and closing properly. I don't have much experience with SuccessFactors but we have had so many issues with it.

I will keep you updated on our solutions and please let me know if you figure out a solution as well.

Hi Tanja, 

Also, if you're seeing a message that the manifest can't be found when launching a course in your learning management system (LMS), it's likely that the SCORM output wasn't properly zipped. An LMS won't be able to find the imsmanifest.xml file for a course if it's not at the root level of the zip file. To correct it, do either of the following:

• Use the built-in Zip feature on the Publish Successful dialog after you've published your Articulate content. It'll automatically create a well-formed zip file.
• If you manually zip the output files, make sure to only zip the contents of the output folder, not the folder itself.

Worth looking into that to confirm everything is being zipped correctly! 

Hi Ashley, 

thank you for your help. 

I think i have zipped it with the built-in zip feature, but i am not really sure...

I think its a little bit strange that, as far as i know, only 1 userhave this problem, all other users have no problem with the training. 

When it is the zip file is wrong zipped, should not then all user have this problem? 

Tanja, I would expect the same as you, that all users would have an issue. I would be curious about what browser and/or device the learner uses to launch the course. It sounds like the learner did complete the course. If you see the correct scoring and completion information in the learning management system, I would be confident that the communication of the course worked properly.

Let me know if your learner (or others) continues to see issues.

Crystal, thank you for your answer. The learner use IE 11, it is the best browser for our LMS. I have checked and i see all informations about the training. curious. 

When we roll out to a larger group i will find out if there are more people who have this problem.... 

Hi Tanja, 

Do you know if they're viewing the Flash or HTML5 output in IE11? That could narrow down what's causing the issue. 

Keep us posted if others run into it and you're able to spot any commonalities! 

Hi Ashley, 

i have only uploaded the HTML5 because i use the modern player. 

I will keep you posted if i get any news. 

Getting the follow error.  Has anyone seen this before?

Hi Wayne!

Thanks for that helpful screenshot. 

I'm not finding any related reports on our side, but there is a match in Oracle's community. This link leads to the comment.

Are you using the Oracle LMS? If yes, I recommend connecting with their team since they're best equipped to troubleshoot that error ID.

We're here, too! If you could share the source file, we'll upload it to SCORM Cloud as a baseline test. Use this case link to share it privately.

Thank you. I ended up finding out that a special character in the title name was causing the issue. Oracle stated that this was a know issue.