Before publishing it on our LMS (or on Review), there is no way to notice this problem. It's quite correct in Preview in SL360 (even if the titles are not correctly centered... but markers are not perfect yet).
Are we the only ones to have this issue? Does anyone can help?
Thank you for reading this post and a second thank you if you can help!
Here is a tip to avoid the title to be cropped: put an extra enter after the title in the marker textbox. It is not a perfect solution but it's better than nothing.
Please, keep me informed if Articulate solves this problem. We use a lot of markers but they are not very userfriendly for the moment.
Hi there, Bérengère. Thanks for clarifying the animation piece. When I test your Articulate Review link in Chrome, the marker title appears normally after opening and reopening. Here's what I saw.
I definitely want to make sure we identify the issue on your end, though!
Thank you Crystal for your help. I'm using IE. I don't have issues with markers on Chrome neither. However, I need to design courses that can be read on every major browser.
Oh no! It looks like the IE hyperlink shared above is broken. Could you give it another try?
I examined the troublesome Review URL in IE11 and Chrome where I think I see what you're describing. Here are two quick Peeks of my testing in IE11 and Chrome 70. How odd!
This truly sounds like the perfect opportunity to do some digging into the source file. Are you able to share the .story file here or privately via this link? We'll get to the bottom of this together!
I'm not finding anything in your file that would cause the markers to behave like that in IE11. In fact, I can recreate the issue on a test file, and the markers from your .story file now work correctly in Chrome. The mystery continues!
Here's a short Peek recording of my retest. I'm going to share this with our team so that we can verify this is a bug. Sometimes my team catches errors in my logic and we don't have a bug after all – of course if that's the case, I'll let you know!
Thanks so much for bringing this up to us, and I'm so sorry it's slowing you down!
12 Replies
Hello, Bérengère! Thanks so much for sharing the link to the course as well as a video of the issue.
We've seen a similar problem in Storyline 360 when an entrance animation is applied to the marker caption.
Does this marker have an entrance animation applied to it? If so, do you see an improvement if you remove the entrance animation?
Thank you for answering.
No difference with or without entrance animation on the marker as you can see here: https://360.articulate.com/review/content/3b186cc3-9627-4a81-86d3-e085d458ce00/review
Is everyone facing the same issue?
Hi,
Here is a tip to avoid the title to be cropped: put an extra enter after the title in the marker textbox. It is not a perfect solution but it's better than nothing.
Please, keep me informed if Articulate solves this problem. We use a lot of markers but they are not very userfriendly for the moment.
Hi there, Bérengère. Thanks for clarifying the animation piece. When I test your Articulate Review link in Chrome, the marker title appears normally after opening and reopening. Here's what I saw.
I definitely want to make sure we identify the issue on your end, though!
Thank you Crystal for your help. I'm using IE. I don't have issues with markers on Chrome neither. However, I need to design courses that can be read on every major browser.
No zoom in the browser.
On IE, here is what I see.
Appreciate this extra insight, Bérengère.
Oh no! It looks like the IE hyperlink shared above is broken. Could you give it another try?
I examined the troublesome Review URL in IE11 and Chrome where I think I see what you're describing. Here are two quick Peeks of my testing in IE11 and Chrome 70. How odd!
This truly sounds like the perfect opportunity to do some digging into the source file. Are you able to share the .story file here or privately via this link? We'll get to the bottom of this together!
Thanks for helping.
I updated the link. Sorry for the broken link. Your Peeks of IE11 is the same as the video I wanted to share :).
You'll find a .story file attached. It's not the one from the video but the problem is the same.
I tried on Chrome and I don't have the same result as you:
https://360.articulate.com/review/content/1a3c5551-d1af-431e-bead-25ba66ca828c/review
Chrome: Version 70.0.3538.110 (Build officiel) (64 bits)
Many thanks, Bérengère!
I'm not finding anything in your file that would cause the markers to behave like that in IE11. In fact, I can recreate the issue on a test file, and the markers from your .story file now work correctly in Chrome. The mystery continues!
Here's a short Peek recording of my retest. I'm going to share this with our team so that we can verify this is a bug. Sometimes my team catches errors in my logic and we don't have a bug after all – of course if that's the case, I'll let you know!
Thanks so much for bringing this up to us, and I'm so sorry it's slowing you down!
Hi,
Any updates ? We still face the same problem with markers on IE.
Good morning, Bérengère. Thanks for checking in!
Although I don't have any updates to share yet, you're in the right place. The second there's more information to share, you'll be the first to know.
If there's anything else we can help with in the meantime, we'll be here!
Hi, Bérengère.
We appreciate your patience while our team investigated this.
I am happy to share some great news! We fixed the issue you reported where:
Marker title gets cut off when hovering over it after first-click in IE11
Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.