Markers don't function if clicked

Hi Marie

check the setting of the marker isn't set to 'Audio only' - what your document is displaying is what you normally see with that option selected.

Hello !

The "audio only" button isn't checked. However, I've checked the "show all on hover". Could that explain the malfunction ?

Hi Marie

If you are having the user click the marker - when they hover that marker they will only see the Title then on click will see the description text.

If you are having the user hover the marker - when they hover they Title and Description will display. See attached video

This is expected behaviour not a malfunction - if something else is happening you can upload the slide here using the 'add attachment' button and someone can take a look, or you can log a support case with Articulate.

Hi Wendy,

The reason I've set it to "show all on hover" is because I need it to work on mobile device. If I don't set it up that way, it doesn't work on mobile.

Any ideas to make sure that it works fine on mobile and PC ?

Hi Marie,

Do you have a .story file that you could share here with us?  It may help in determining other ideas if we can see what you've got set up. The markers and a trigger of when user hovers over should work in Flash and HTML5 as per the comparison chart here.