I just opened up a few storyline files I have been working on for over a year and something crazy has happened. It seems to have added this crazy cut off box on all my slides. I went to master slides and made all the slides plain white but everything still is being cut off. I am guessing there is an issue with Storyline as a whole because no matter what file I open in Storyline it does the same thing. It is cutting off images and animations and I have no idea what happened/what do to.
Sorry to hear of the issues you are experiencing, but there are a few troubleshooting steps we can try first to rule out the causes of some common problems.
Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on the latest update can be found here.
If issues persist, you are welcome to share your file so we can take a closer look for you. Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.
And if privacy is an issue, you are welcome to share your file using this form, and you will be contacted via email after your case is reviewed.
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Hi, Mike -
Sorry to hear of the issues you are experiencing, but there are a few troubleshooting steps we can try first to rule out the causes of some common problems.
Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on the latest update can be found here.
If issues persist, you are welcome to share your file so we can take a closer look for you. Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.
And if privacy is an issue, you are welcome to share your file using this form, and you will be contacted via email after your case is reviewed.
This discussion is closed. You can start a new discussion or contact Articulate Support.