'Matching Drop-down' questions in Storyline 2 displays first answer rather than --Select-- instruction

Hello, 

I've set up a matching drop-down questions in Storyline 2. In preview mode the drop-down menu displays the instruction --Select-- but when published it displays the same first answer on the drop-down list for all questions on the slide. Any idea how to make the drop-down menu display --Select-- once published? 

Thanks in advance for any suggestions 

25 Replies
Alyssa Gomez

Hi there Sarah!

Are you using Chrome to test the published output with HTML5? We are aware of an issue where matching drop-down answer choices display the first answer choice instead of --Select-- when the content is viewed with Chrome in HTML5. Does that description seem to match what you're seeing?

Alyssa Gomez

Thanks for confirming that, Sarah. Unfortunately I can't offer a timeframe for a fix, but I'll certainly add this discussion thread to the report. Once we receive an update from Quality Assurance, I'll come back and share that information here. You'll receive an email notification because you're now subscribed to this post. 

Alyssa Gomez

Hi there Paul,

You're in the right place. Adding your voice here gives us a better idea of how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. We’re still working on this bug, and we’ll definitely let you know when we know more.

Ali Goulet

Hey Marianne!

I'm sorry you've run into this issue. The current workarounds are to either use the Flash output only or to avoid using Chrome when viewing the course.

We're still keeping an eye on this bug to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.  

Thanks so much for sharing your experience here-- you'll now be notified of any news we have about this issue! 

Alyssa Gomez

I completely understand, Brenna, and I apologize that this is confusing for your learners. We're continuing to monitor this bug in how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.  

Here's some more detail about how we tackle bugs.  I'm sorry I can't say if this issue will be fixed, but you're in the right place to stay updated on this bug's progress. 

Deanna Cavezza

Our company is having us go back and redo several eLearnings where these interactions were used. Has a fix been created yet? There are a few instances where this type of interaction is really best suited for the information. Flash has been being phased out for at least a year, I really hope there's a fix soon. If there's not, will you get rid of that interaction? It seems like you wouldn't want to have an option that consistently doesn't work being used. 

Crystal Horn

Hi Deanna.  Thanks for adding your voice.  That sounds like a lot of work, and I'm sorry that you're dealing with that task.  

There's nothing new to report right now.  We are unlikely to remove this interaction from the quizzing choices since it still works in IE, Firefox, and Chrome with Flash Player enabled; or Safari with or without Flash Player.

Ashley Terwilliger

Hi Tarsha,

First, my apologies! It looks like we missed your reply here. 

The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We’re also delivering periodic updates for Storyline 3, the most current perpetual version of Storyline. 

The issue discussed here is fixed in Storyline 3 and Storyline 360. I published a quick test to Review 360 so you could see it in action. If you have any questions about how to upgrade to Storyline 3 or Articulate 360, please feel free to connect with our Sales team.