8 Replies
Alyssa Gomez

Hi there Nicole!

I'd second Michael's recommendation to test the course in SCORM Cloud to see if the same thing happens there. SCORM Cloud is an industry standard, and you can get a free account for testing purposes if you don't already have one. Check out this tutorial on Troubleshooting your LMS using SCORM Cloud for reference.

And if you'd like to open a case and work one-on-one with our Support Engineers on this, you can reach out to them directly right here. :)

Paul Schneider

With mobile devices, sometimes the "launch"/communication window gets closed (on accident) and that can cause this problem as well.

@micheal Heinz - can the app communicate through Tin Can?  I thought I read it was standalone only  - no communication (designed for easy distribution in case you needed content offline).