Module Complete, but shows Incomplete:Suspend in the LMS

I have published and launched 19 modules. I have the same page properties, player settings and publish settings for all the modules, however, one of them will not show complete. After completing the module in our Cornerstone LMS, it returns a status of "Incomplete;Suspend".

I'm completely lost on why one module has the error below and the others do not.

The error line code is:

[07:53:25.862] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0.001 seconds

The full report for the error is below:

When running the first module of the operators training (which is working correctly), when completed and closed, the log shows this:

 

[07:58:52.91] LMSSetValue('cmi.core.session_time', '0000:01:18.58') returned 'true' in 0 seconds

[07:58:52.92] LMSGetValue('cmi.core.lesson_mode') returned 'normal' in 0 seconds

[07:58:52.92] LMSGetLastError() returned '0' in 0 seconds

[07:58:52.92] LMSSetValue('cmi.core.lesson_status', 'completed') returned 'true' in 0.001 seconds

[07:58:52.93] LMSSetValue('cmi.core.exit', '') returned 'true' in 0 seconds

[07:58:52.93] LMSCommit('') returned 'true' in 0 seconds

[07:58:52.94] LMSFinish('') returned 'true' in 0.001 seconds

 

The important items to me are the lines that sets cmi.core.lesson_status to 'complete' and cmi.core.exit is set to ''.

 

When completed and closed, the 5th module (which is experiencing the issue), the log shows this:

 

[07:53:25.861] LMSSetValue('cmi.core.session_time', '0000:01:20.55') returned 'true' in 0.001 seconds

[07:53:25.862] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0.001 seconds

[07:53:25.863] LMSCommit('') returned 'true' in 0 seconds

[07:53:25.863] LMSFinish('') returned 'true' in 0.003 seconds

3 Replies
Ashley Terwilliger-Pollard

Hi Keisha,

Since it's one module I'd look into any other differences between them, such as how you're tracking the results, for example there is a known issue described here where a module is marked incomplete if all the following conditions are true:

  • The course includes two or more quizzes, each with its own result slide.
  • The course is being tracked by a final result slide that accumulates the results of all the quizzes.
  • The learner exited and resumed the course.

Also, there is a lot of discussion and users in this thread discussing specific Cornerstone and Storyline settings.