Requesting your assistance with courses that go on iPad and iPhone modules. Our users are able to hear sounds, see the menu and status bar, etc. but no pictures.
I checked the "enable mobile content" when uploading and am using Storyline v2.
there is a known issue with iOS 10 at the moment, just google it and you can read a lot of bugs/issues reported because of the iOS 10 update. Users can´t watch videos either on LMS, videoplatforms which are not Youtube or even their own recorded ones. I hope Apple is working on it. You can even find here some discussions about this like this one or this one. Some LMS are already working on a fix from their sides, but like Moodle (which we use) there is no solution yet. Let´s cross the fingers and hope for an Apple update soon.
We are having the same issue. Moodle based LMS, MacBook users can't see the content on the pages, only the player and menu (see screenshot from our learner). Any solution?
Thanks for including the screenshot. You mentioned this was an image that a learner sent you--have you been able to recreate this problem on your own computer?
Can you find out what browser and version the learner was using?
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Hi,
there is a known issue with iOS 10 at the moment, just google it and you can read a lot of bugs/issues reported because of the iOS 10 update. Users can´t watch videos either on LMS, videoplatforms which are not Youtube or even their own recorded ones. I hope Apple is working on it. You can even find here some discussions about this like this one or this one. Some LMS are already working on a fix from their sides, but like Moodle (which we use) there is no solution yet. Let´s cross the fingers and hope for an Apple update soon.
We are also having the same issue with MacBooks.
Hi Korey!
Would you be able to share your .story file for us to take a look?
We are having the same issue. Moodle based LMS, MacBook users can't see the content on the pages, only the player and menu (see screenshot from our learner). Any solution?
Hi Christine!
Thanks for including the screenshot. You mentioned this was an image that a learner sent you--have you been able to recreate this problem on your own computer?
Can you find out what browser and version the learner was using?
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