I am having a very weird issue in an LMS-published Storyline 360 that I am unable to replicate, but several users are experiencing. During a knowledge check on a Hotspot clickable question, they click one area, and the scrolling circle appears in another area. When I was first told about it by one person, I thought it might be a computer issue, but then it happened to several other people on the same course. I've attached a video one user shared with me. Any insight or experience others have had with this would be appreciated!
That's really strange, Sharon! I can see how that would cause frustration for your learners, so I'm glad you reached out.
I do see that a similar issue was reported to us, but it looks like only mobile devices were affected in that case. Since this is happening on a desktop, I'd like our Support Engineers to take a closer look. Could you send a copy of your unpublished file to us by clicking here?
And be sure to let me know your case number so I can follow along!
3 Replies
That's really strange, Sharon! I can see how that would cause frustration for your learners, so I'm glad you reached out.
I do see that a similar issue was reported to us, but it looks like only mobile devices were affected in that case. Since this is happening on a desktop, I'd like our Support Engineers to take a closer look. Could you send a copy of your unpublished file to us by clicking here?
And be sure to let me know your case number so I can follow along!
Thank you, Sharon! I do see the file you submitted there. Our Support Engineers will test it and reach out as soon as they have more to share!
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