MP4 Not Looping on LMS

Jun 26, 2017

Hi, I have a short 5 second MP4 file in a layer on my slide. I have the MP4 set to 'loop' by adding a trigger to play the media when the (same) media completes.

It works great when published locally or to Articulate 360. However on the LMS, the video does not loop. It just plays to the end and stops.

Anyone ever heard of this happening?

11 Replies
Ali Goulet

Hey Justin!

Thanks for letting us know about this, sorry if it's causing headaches.

This sounds similar to an issue on our radar dealing with looping videos specifically in the Flash output. I'd like to take a look at your file to confirm. 

Would you mind sharing your .story file here so I can take a look? You can add it as an attachment right to a comment in this thread.

Thanks again! 

Ali Goulet

Hey Justin!

Thanks for sharing your file with me. I was able to confirm that this is a known bug in Storyline 360 that our team is currently investigating.

I'm including your experience in our report. As soon as we have any news to share, you'll be notified right away!

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

Since this issue is limited to the Flash output, for now you can publish for HTML5 only to avoid hitting it. 

Thanks again for reporting this here, and I'm sorry it's slowing you down!

Alyssa Gomez

Hey Jack! Are you using the most recent version of Storyline 360?

If so, we've run into some trouble with videos in that update. Videos aren't looping correctly when they are set to play automatically and when they have a "Play Media when the timeline ends on the video" trigger. Is that how your videos are set up?

We've found that this problem doesn't happen if you also trigger to play the media when the timeline starts. Let me know if that resolves the issue for you!

Jack Schofield

The method I'm using that worked at first but now doesn't is to play the media, then I trigger a 1s blank audio trigger to play, then when that end a trigger to replay the video.  I did try just creating a trigger to play the same video but that didn't work.  I'm using the latest version of storyline 360 and exporting to html5/flash.

I'll try creating a trigger to play media when timeline starts and see if that fixes the issue.


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