MP4 Video in New Browser does not show video controls

Hello,

I need to show an software simulation that was recorded using Captivate.

I want the video to open in a new window when the user clicks on a button.

I inserted the mp4 and selected the options to "Launch in a New Browser Window" and "Show Video Controls"

When I publish and then view the project,  the video opens in a new window, but there are no video controls.

Please help me. Thank you.

3 Replies