MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls

Oct 28, 2020

I am having an issue in Storyline 360 where whenever I include an MP4 video and publish to our LMS the videos don't seem to function properly. Once in the LMS, if you select anywhere on the seek bar or on the video controls then it resets the video while continuing the timeline, thus off-setting the timing of the whole slide.

Ideally, I would like the MP4 to function as a part of the seek bar. That is, if I click on 5:00 minutes into the seek bar, it would take me to the 5:00 minute point in the MP4.

I have looked into other threads with similar discussion and issues and have tried some various troubleshooting options (i.e. enabling seek bar with users able to drag, enabling video controls -which does the same thing and resets the video if you touch them-, using triggers to pause the timeline when the media starts and continue when the media completes, etc) and have had no luck. I just end up with the same end-product which is that if you touch the seekbar or video controls you will off-set that entire slide and potentially not be able to gain anything from the video or cause a lot of learner confusion navigating through. 

Is there any solution to this or a way that we can change the settings so that the MP4 will play as a part of the seekbar/timeline once it is published and added to our LMS? Or at least any way for our learners to be able to have control over the MP4 and go back or forward as needed without conflicting with the overall product and timing of the course? 

Some extra info: Format is HTML5 and using Modern player. LMS output is SCORM 2004 and I will also attach a file including a slide with an MP4 so that you can settings and what I'm working with.

28 Replies
Jose Tansengco

Hi Angel,

Sorry to hear that you ran into this issue. 

To troubleshoot the behavior, please test your course in SCORM Cloud to see if the behavior you're experiencing is specific to your LMS. If the issue is only happening in Moodle, kindly contact their support team as they'll be better positioned to fix the LMS-specific problems. 

If you can replicate the issue in SCORM Cloud, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!