My project uses Museo fonts and Storyline is not recognizing them. I've uninstalled them and reinstalled through Adobe, because this worked in the past with this same issue previously. Today I tried many times and this process did not work.
I also restarted my computer, checked for Storyline updates(there aren't any), went back to Storyline and it still isn't recognizing the fonts.
I looked at a community post and it suggested going to replace fonts within Storyline and the Museo fonts are in red text from the list of fonts, meaning not available.
Hello, I did install the fonts locally. I've had to run through this process before with Storyline as indicated in my initially chat. This time it did not work as it has in the past.
Thank you for clarifying! I went ahead and opened a support case on your behalf with our engineers. You should hear from our team soon via e-mail.
I also wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
3 Replies
Hello Heather!
I'm happy to help! Did you download the font locally? In order for Storyline to display the font, it needs to be installed locally.
Hello, I did install the fonts locally. I've had to run through this process before with Storyline as indicated in my initially chat. This time it did not work as it has in the past.
Thank you,
Heather
Hi, Heather.
Thank you for clarifying! I went ahead and opened a support case on your behalf with our engineers. You should hear from our team soon via e-mail.
I also wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.