Have anyone experienced this in Storyline 2? My seekbar does not play the second time I revisit my layer. I have set my layer to reset to initial state, when revisiting, but the seekbar does not play along with the timeline the second time, I show the layer. I only experience the problem, if you complete the layer the first time (timeline ends), close the layer and then want to see the layer again. Is this a bug in Storyline 2 or am I missing something here?
Hi Emily. I encountered this bug today and am wondering if you have any news to share. I know you said you'd update the thread, but it's been 4 months now.
I've attached a .story file that demonstrates the issue still present in SL2 update 4.
This issue is still with our QA team, it is being investigated. I do have this thread flagged to update when there is information to share. Unfortunately I am unable to give a timeframe.
In the timeline of the layers that you'd like to reset, adjust the length of time that the objects appear on screen, so that they end just before the timeline ends.
Thanks for sharing :-) Unfortunately I can't get this to work for me. I experience the same problem with the progressbar, if I re-visit the layer after first completion. I have uploaded the story-file, if you can spot anything I do differently? Thanks Again :-)
Hi Leslie, thanks for uploading! I have looked at your story-file and unfortunately my problem exist here also. Take a look at this screenrecording explaining the issue. Thanks in advance :-)
Thanks for the details Dorte! I do see where you are not visually seeing the seekbar. This has been reported to our QA Team and I do not have an update to provide on this. It seems that the audio is working fine, just not a visual indicator via the seekbar.
Hello. I have the same problem and the last answer for this issue is long ago. So is there any new information about this issue? Because Storyline have alredy the Update 10 and the Bug is still not fixed.
I recently came across this bug as well, and seeing as this is a pretty severe one (it locks a user from the functionality of the interface), would you be able to let us know when you will know something? It seems like a pretty consistent trend that bugs and issues that don't get resolved.
Our current project relies heavily on slide layers, and I fear for our learners if they are getting locked out of such important and basic functionality.
We will update this forum discussion once we have additional information to share. Since you've responded here now you'll be subscribed and should receive notifications of other replies here.
Hi Garfield- Thanks for popping in here, glad to hear that this thread was of value to you. Since you've commented, you're now subscribed to the thread and will receive notifications of any additional information shared here once it's available.
I was able to find a work-around for this issue, but it requires the layer to close automatically.
1. There should be no slide triggers. Create a trigger to hide the layer when the timeline ends, but target the trigger to one of the objects on the layer, rather than the layer itself.
2. None of the objects should end when the timeline ends. Since the trigger created above will cause the layer to hide when the object ends in the timeline, ensure that ALL objects on screen end just before the timeline ends.
If the auto-hide functionality is not preferred for the layer, a solution might be to extend the timeline a few seconds after the audio ends (if applicable), giving the learner some time to close the layer on their own.
See attached screenshots for reference. Hope this helps!
Thanks Dinoji for sharing that here - great example and if you're able to share the .story file that may help others who are looking to replicate the behavior.
33 Replies
Hello Dorte!
This issue has been previously reported to our QA team for review. As we get any updates I will post them here.
Thanks - that will be great. The problem is quite easy to re-produce in a blank project :-)
Hi Emily
Is this issue fixed in the current update ?
Update 2 (1411.210) Was Released November 21, 2014
Regards, Dorte
Hello Dorte!
This issue is still being reviewed by the QA team. I will post here when there is any update.
Hi Emily. I encountered this bug today and am wondering if you have any news to share. I know you said you'd update the thread, but it's been 4 months now.
I've attached a .story file that demonstrates the issue still present in SL2 update 4.
Hello Dorte!
This issue is still with our QA team, it is being investigated. I do have this thread flagged to update when there is information to share. Unfortunately I am unable to give a timeframe.
Hi Emily
Any status on this with SL2 update 6?
Hi Dorte,
This issue is still with our QA team. We will share here when info or updates are available.
I may have found a work around for this bug:
In the timeline of the layers that you'd like to reset, adjust the length of time that the objects appear on screen, so that they end just before the timeline ends.
Worked for me! Let me know if this works for you.
Thanks for popping in to share your suggestion Dinoji :)
Hi Dinoji
Thanks for sharing :-) Unfortunately I can't get this to work for me. I experience the same problem with the progressbar, if I re-visit the layer after first completion. I have uploaded the story-file, if you can spot anything I do differently? Thanks Again :-)
Hi Dorte! I took a look at your file as I was trying to understand what you were experiencing.
Take a look at the file attached and let me know what you think and/or let me know if I have misunderstood your issue.
Hi Leslie, thanks for uploading! I have looked at your story-file and unfortunately my problem exist here also. Take a look at this screenrecording explaining the issue. Thanks in advance :-)
https://dreambroker.com/channel/9cx07b3x/jiindgsn
Thanks for the details Dorte! I do see where you are not visually seeing the seekbar. This has been reported to our QA Team and I do not have an update to provide on this. It seems that the audio is working fine, just not a visual indicator via the seekbar.
Hello. I have the same problem and the last answer for this issue is long ago. So is there any new information about this issue? Because Storyline have alredy the Update 10 and the Bug is still not fixed.
Hi Katrin!
I do not have an update to provide at this time as this issue is still in the hands of our QA Team.
Hey Leslie,
I recently came across this bug as well, and seeing as this is a pretty severe one (it locks a user from the functionality of the interface), would you be able to let us know when you will know something? It seems like a pretty consistent trend that bugs and issues that don't get resolved.
Our current project relies heavily on slide layers, and I fear for our learners if they are getting locked out of such important and basic functionality.
regards
Hi Michael,
We will update this forum discussion once we have additional information to share. Since you've responded here now you'll be subscribed and should receive notifications of other replies here.
I'm so glad I found this particular thread as I'm experiencing the same issue. Hopefully there will be a fix soon enough.
Hi Garfield- Thanks for popping in here, glad to hear that this thread was of value to you. Since you've commented, you're now subscribed to the thread and will receive notifications of any additional information shared here once it's available.
I'd love to hear when there's some kind of update to this matter so that's
great news.
Since I posted this almost 2 years ago - are there any updates??
Hi Dorte! No update to share at this time. Still with our QA Team.
Hi all,
I was able to find a work-around for this issue, but it requires the layer to close automatically.
1. There should be no slide triggers. Create a trigger to hide the layer when the timeline ends, but target the trigger to one of the objects on the layer, rather than the layer itself.
2. None of the objects should end when the timeline ends. Since the trigger created above will cause the layer to hide when the object ends in the timeline, ensure that ALL objects on screen end just before the timeline ends.
If the auto-hide functionality is not preferred for the layer, a solution might be to extend the timeline a few seconds after the audio ends (if applicable), giving the learner some time to close the layer on their own.
See attached screenshots for reference. Hope this helps!
Thanks Dinoji for sharing that here - great example and if you're able to share the .story file that may help others who are looking to replicate the behavior.
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