Navigation display and freezing issues

Hi Eoghan:

Have you tried running this from a more up-to-date computer using your clients LMS?

This issue is "most likely" a client side issue (especially with IE7).

What version of the published output are you accessing with the client computer?

What version of Flash is the client computer running in IE7?

How large (in MB) is your course?

You need to answer the questions above and search the internet for known issues, then present this information to your client.

Best Regards,

Dennis Hall

Thanks Dennis.I tried both CD and LMS published versions with the same results.

I agree that the browser is antedeluvian and I suspect the PC is part of a job lot that Noah rejected in favor of an abacus.

My first reaction also was a client-side issue.

However, the fact that everything else (states, layers, quizzes, interactions, other buttons, etc.) works fine and that the problem appears to be confined to two buttons (Previous and Review Quiz), leads me to suspect that all may not be well in the world of Storyline.

They can run courses created in Captivate and Presenter without problems.

Hi Eoghan:

Although it may look like SL, if it were SL, we would all have these issues.

Articulate has a minimum system requirements page you should reference.

Hi Eoghan,

I'm glad you got some assistance here from Dennis, and I wanted to point you to the system requirements for Storyline here.  Also, you mentioned its just the previous and review buttons that are not working, which I haven't heard of specifically so if you'd like us to test it and confirm please feel free to share your .story file with our team here and let us know your system specs. 

P.S. - antedeluvian, was definitely a word I had to look up, and I'm just sad there aren't more opportunities to use it.  

Hi,

I've just had this same problem.

There are 'jump to previous screen' buttons on every screen of my course, but one of them causes a freeze.

Did you find a solution to this issue?

Thanks,

Ross 

Hi Ross,

This thread is a bit older - and it seems file or user specific. Are you able to tell us more about your set up? Also since you mention just one slide, I'm curious if you've looked into the following guidelines for managing your project files - as not following them could cause odd or erratic behavior in your files. 

Thanks for the reply Ashley. I've started a new thread here: https://community.articulate.com/discussions/articulate-storyline/screen-freeze-when-jumping-to-a-previous-slide

Best,

Ross