New Release- Lightbox error?

Feb 20, 2018

Hi! Just updated to the latest release, and my lightbox slides have gone wonky. How do I fix this? Is it a new bug?

If my browser is full screen the lightbox is too large and cropped and the x is not accessible. If my browser is smaller the lightbox is too small. (The player settings allow to resize to fill screen.)

I've attached images. My project is due Monday!?!?!


56 Replies
Alyssa Gomez

So sorry you're hitting that lightbox error, David. Thanks for also opening a Support Case--you're one step ahead of me! You'll hear back from our Engineers shortly.

I also see that you asked why your post was flagged. Sorry that happened! We've added spam monitoring features, and sometimes legitimate posts can be flagged as spam. Not to worry --a real person monitors this throughout the day to manually unflag posts like yours. 

Leslie McKerchie

Hey Kathy,

Sorry that you've run into an issue as well.

The original issue was corrected and it seems to have worked for many users in this thread.

  • Which Storyline product are you using?
  • What update/version are you currently on?

Do you have a .story file that we could take a look at? If you cannot share here in the forums, you are welcome to share here privately.

Lauren Connelly

Hi everyone!

In case others come across a similar issue where the shadow box that appears at the back of the lightbox slide is either smaller / bigger than the player screen when the browser is 100% or scaled to a bigger size for HTML5 output, we are no longer seeing this bug in Storyline 360 (Build 3.61.27106.0).

Please make sure you're using the latest version of Storyline 360. If you have additional questions, you can reach our team in this discussion or privately in a support case.