Forum Discussion
New Release- Lightbox error?
Hi! Just updated to the latest release, and my lightbox slides have gone wonky. How do I fix this? Is it a new bug?
If my browser is full screen the lightbox is too large and cropped and the x is not accessible. If my browser is smaller the lightbox is too small. (The player settings allow to resize to fill screen.)
I've attached images. My project is due Monday!?!?!
56 Replies
Hi Traci
try creating a new project file and importing your slides in to see if that helps. Also check your player/browser settings haven't changed.
Hi Wendy! Thanks for the quick response. I'm working on a 6-month long project that is due on Monday. There are so many variables and triggers to make it work. Rebuilding or importing the module isn't an option this late in the game.
I was able to replicate the issue in a new module. I've put in a ticket. Hopefully there is a workaround or solution. 01273396
Just to add from my testing, this is an issue if the browser is allowed to fill the screen. If it's locked then it doesn't seem to be a problem. I did a new test item, and I can't even see the x to close the lightbox. Also the too large/cropped version of the lightbox seems to happen in Chorme not IE.
I'm seeing the same thing, Traci. It doesn't occur in the Flash output, only HTML5.
Same behaviour experienced.
In the ticket response they have logged it as a “possible bug.” And suggested locking the player as a workaround.
Hmm. If a new release, which includes a "fix" related to the lightbox, (Fixed: We fixed some issues with lightboxes in HTML5 output, including matching questions that wouldn't work and exit buttons that were offscreen) results directly in said feature no longer behaving as it very recently did, one would hope the word "possible" disappears quickly from the log.
Anyway, regarding the workaround, does "locking the player" refer to player/other/player size/lock player at optimal size?
I think you're correct on the lock player to optimal size as the setting. It seems to fix the issue. This isn't an option for me, so I think I will restructure a bit so that lightbox slides become layers or just regular slides. Not ideal, but I don't think it will be solved right away. On the bright side the CC on the Lightbox slides is working now.
I am having the same issue (as explained here: https://community.articulate.com/discussions/articulate-storyline/since-the-latest-update-lightbox-slide-larger-than-course-player#reply-499108 )
The issue with locking the player at optimal size is that it doesn't scale to fit the screen sizes of different devices. So for example, if someone has a small screen on their pc, there is potential that they will need to scroll around the screen to see the content.
Can anyone from the Articulate team comment on this?
Hi John,
I understand that this is not ideal, but it was the recommended workaround in the meantime, and we are working on the reported issue.
I apologize for the inconvenience and we will be sure to update you here when we can.
Hi Leslie
Thank you for your reply. Do you know what the time frame for this fix would be? I am working on a large project that consists of 64 Storyline project files and need to get this fixed as soon as possible.
Many thanks again.
I can also report that the standard setting we already have in place is with the locked player at optimal size. And just as John reported in his thread, the lightbox text doesn't fit in the screen, and this is a behaviour clearly linked with updating to the latest release on 20/2.
Would as well really appreciate some insights from the Articulate team. We are making updates to two courses in 30+ languages that in the coming days need to go out on Articulate Review for checking by local colleagues. The lightbox feature is used for a drop down menu accessed anywhere in the course, and thus is quite predominant in the course and will easily cause confused and negative reactions that are difficult to explain away.
Hi Daniel,
Are you saying that you're having an issue with the lightbox when it is locked at optimal size? If so, could you share your .story file with our team here to take a closer look.
Thanks everyone for reaching out and to Traci for getting this reported and updating everyone on recommendations :)
I'm adding this thread to the report as we track user impact and so that we can update you here when we can.
I'm also facing the same issue. Before updating to the latest release, everything was fine. Now after updating the lightbox looks too small in published file.
Lightboxes work fine for me when I Preview the whole course. However, this issue occurs when I publish to the Review site. Lightboxes become full size screens but they can be clicked off as the red X is just about visible enough in the corner of the screen.
