Hi! Just updated to the latest release, and my lightbox slides have gone wonky. How do I fix this? Is it a new bug?
If my browser is full screen the lightbox is too large and cropped and the x is not accessible. If my browser is smaller the lightbox is too small. (The player settings allow to resize to fill screen.)
I've attached images. My project is due Monday!?!?!
Hi Wendy! Thanks for the quick response. I'm working on a 6-month long project that is due on Monday. There are so many variables and triggers to make it work. Rebuilding or importing the module isn't an option this late in the game.
I was able to replicate the issue in a new module. I've put in a ticket. Hopefully there is a workaround or solution. 01273396
Just to add from my testing, this is an issue if the browser is allowed to fill the screen. If it's locked then it doesn't seem to be a problem. I did a new test item, and I can't even see the x to close the lightbox. Also the too large/cropped version of the lightbox seems to happen in Chorme not IE.
Hmm. If a new release, which includes a "fix" related to the lightbox, (Fixed: We fixed some issues with lightboxes in HTML5 output, including matching questions that wouldn't work and exit buttons that were offscreen) results directly in said feature no longer behaving as it very recently did, one would hope the word "possible" disappears quickly from the log.
Anyway, regarding the workaround, does "locking the player" refer to player/other/player size/lock player at optimal size?
I think you're correct on the lock player to optimal size as the setting. It seems to fix the issue. This isn't an option for me, so I think I will restructure a bit so that lightbox slides become layers or just regular slides. Not ideal, but I don't think it will be solved right away. On the bright side the CC on the Lightbox slides is working now.
The issue with locking the player at optimal size is that it doesn't scale to fit the screen sizes of different devices. So for example, if someone has a small screen on their pc, there is potential that they will need to scroll around the screen to see the content.
Can anyone from the Articulate team comment on this?
I can also report that the standard setting we already have in place is with the locked player at optimal size. And just as John reported in his thread, the lightbox text doesn't fit in the screen, and this is a behaviour clearly linked with updating to the latest release on 20/2.
Would as well really appreciate some insights from the Articulate team. We are making updates to two courses in 30+ languages that in the coming days need to go out on Articulate Review for checking by local colleagues. The lightbox feature is used for a drop down menu accessed anywhere in the course, and thus is quite predominant in the course and will easily cause confused and negative reactions that are difficult to explain away.
Are you saying that you're having an issue with the lightbox when it is locked at optimal size? If so, could you share your .story file with our team here to take a closer look.
Thank you for your reply. Do you know what the time frame for this fix would be? I am working on a large project that consists of 64 Storyline project files and need to get this fixed as soon as possible.
I'm also facing the same issue. Before updating to the latest release, everything was fine. Now after updating the lightbox looks too small in published file.
Lightboxes work fine for me when I Preview the whole course. However, this issue occurs when I publish to the Review site. Lightboxes become full size screens but they can be clicked off as the red X is just about visible enough in the corner of the screen.
Sorry to hear that you've been affected by this as well Manas and Iain.
We are aware and working on it. You should be subscribed to this thread now and this thread is tied to the report, so we will update you as soon as we can.
Might be worth noting that, for me, there doesn't appear to be a lightbox issue for courses published to the Review site before the update. On those, lightboxes appear as expected.
I am seeing the same issue. A temporary fix, under the player settings, is to "Display at users current browser size" and "lock that player at optimal size" and "allow users to resize browser".
The coaching note for clients that must accompany is that to resize the story, they can use the browser settings to adjust up or down.
Just want to add that I am also having this problem with a light box slide. I have the player set to "Scale to optimal" and I have a user that cannot see the close button because the light box slide is displaying larger than the player. It seems to be happening to only some users. We're using IE11, which I know isn't supported but it's the only one my company allows. I would lock the player but we have so many different screen resolutions out there and I made it fit the largest resolutions so for some that would mean they would need to scroll to see the whole project. It has custom illustrations throughout and I can't scale it down. If we could get this solved ASAP that would be great.
I did the update because I was having an issue with close captions not displaying. The update fixed that but now this is broken. I've just traded one problem for another and my client group is not very understanding of technology issues.
Any update on when this will be fixed would be greatly appreciated :)
I'm also having Lightbox size issues since my latest update. I'm exporting HTML5 only with the player set to "Scale player to fit browser" in a project update that was built two months ago (when it worked correctly). The lightbox correctly displays at circa 80% of the base player size, but if the browser window is not in perfect ratio to the articulate player size, the lightbox is reduced to up to circa 50% of the base player size rendering the fonts in my HELP lightbox illegible. This has left me unable to supply simple amends to an already release project. I've checked my backup files and none of the player settings are different, yet the lightbox scales to an unusable extent. Is this a known issue with the latest release or do I need to open a ticket?
56 Replies
Hi Traci
try creating a new project file and importing your slides in to see if that helps. Also check your player/browser settings haven't changed.
Hi Wendy! Thanks for the quick response. I'm working on a 6-month long project that is due on Monday. There are so many variables and triggers to make it work. Rebuilding or importing the module isn't an option this late in the game.
I was able to replicate the issue in a new module. I've put in a ticket. Hopefully there is a workaround or solution. 01273396
Just to add from my testing, this is an issue if the browser is allowed to fill the screen. If it's locked then it doesn't seem to be a problem. I did a new test item, and I can't even see the x to close the lightbox. Also the too large/cropped version of the lightbox seems to happen in Chorme not IE.
I'm seeing the same thing, Traci. It doesn't occur in the Flash output, only HTML5.
Same behaviour experienced.
In the ticket response they have logged it as a “possible bug.” And suggested locking the player as a workaround.
Hmm. If a new release, which includes a "fix" related to the lightbox, (Fixed: We fixed some issues with lightboxes in HTML5 output, including matching questions that wouldn't work and exit buttons that were offscreen) results directly in said feature no longer behaving as it very recently did, one would hope the word "possible" disappears quickly from the log.
Anyway, regarding the workaround, does "locking the player" refer to player/other/player size/lock player at optimal size?
I think you're correct on the lock player to optimal size as the setting. It seems to fix the issue. This isn't an option for me, so I think I will restructure a bit so that lightbox slides become layers or just regular slides. Not ideal, but I don't think it will be solved right away. On the bright side the CC on the Lightbox slides is working now.
I am having the same issue (as explained here: https://community.articulate.com/discussions/articulate-storyline/since-the-latest-update-lightbox-slide-larger-than-course-player#reply-499108 )
The issue with locking the player at optimal size is that it doesn't scale to fit the screen sizes of different devices. So for example, if someone has a small screen on their pc, there is potential that they will need to scroll around the screen to see the content.
Can anyone from the Articulate team comment on this?
I can also report that the standard setting we already have in place is with the locked player at optimal size. And just as John reported in his thread, the lightbox text doesn't fit in the screen, and this is a behaviour clearly linked with updating to the latest release on 20/2.
Would as well really appreciate some insights from the Articulate team. We are making updates to two courses in 30+ languages that in the coming days need to go out on Articulate Review for checking by local colleagues. The lightbox feature is used for a drop down menu accessed anywhere in the course, and thus is quite predominant in the course and will easily cause confused and negative reactions that are difficult to explain away.
Thanks everyone for reaching out and to Traci for getting this reported and updating everyone on recommendations :)
I'm adding this thread to the report as we track user impact and so that we can update you here when we can.
Hi John,
I understand that this is not ideal, but it was the recommended workaround in the meantime, and we are working on the reported issue.
I apologize for the inconvenience and we will be sure to update you here when we can.
Hi Daniel,
Are you saying that you're having an issue with the lightbox when it is locked at optimal size? If so, could you share your .story file with our team here to take a closer look.
Hi Leslie
Thank you for your reply. Do you know what the time frame for this fix would be? I am working on a large project that consists of 64 Storyline project files and need to get this fixed as soon as possible.
Many thanks again.
I'm also facing the same issue. Before updating to the latest release, everything was fine. Now after updating the lightbox looks too small in published file.
Lightboxes work fine for me when I Preview the whole course. However, this issue occurs when I publish to the Review site. Lightboxes become full size screens but they can be clicked off as the red X is just about visible enough in the corner of the screen.
I would certainly share if I knew John.
This has been prioritized due to the impact, so hopefully we will have something to share with you soon.
Sorry to hear that you've been affected by this as well Manas and Iain.
We are aware and working on it. You should be subscribed to this thread now and this thread is tied to the report, so we will update you as soon as we can.
Might be worth noting that, for me, there doesn't appear to be a lightbox issue for courses published to the Review site before the update. On those, lightboxes appear as expected.
Thanks Iain.
I am seeing the same issue. A temporary fix, under the player settings, is to "Display at users current browser size" and "lock that player at optimal size" and "allow users to resize browser".
The coaching note for clients that must accompany is that to resize the story, they can use the browser settings to adjust up or down.
Just want to add that I am also having this problem with a light box slide. I have the player set to "Scale to optimal" and I have a user that cannot see the close button because the light box slide is displaying larger than the player. It seems to be happening to only some users. We're using IE11, which I know isn't supported but it's the only one my company allows. I would lock the player but we have so many different screen resolutions out there and I made it fit the largest resolutions so for some that would mean they would need to scroll to see the whole project. It has custom illustrations throughout and I can't scale it down. If we could get this solved ASAP that would be great.
I did the update because I was having an issue with close captions not displaying. The update fixed that but now this is broken. I've just traded one problem for another and my client group is not very understanding of technology issues.
Any update on when this will be fixed would be greatly appreciated :)
I understand Caryn. By replying, you should now be subscribed and we will update you here when we can.
I'm also having Lightbox size issues since my latest update. I'm exporting HTML5 only with the player set to "Scale player to fit browser" in a project update that was built two months ago (when it worked correctly). The lightbox correctly displays at circa 80% of the base player size, but if the browser window is not in perfect ratio to the articulate player size, the lightbox is reduced to up to circa 50% of the base player size rendering the fonts in my HELP lightbox illegible.
This has left me unable to supply simple amends to an already release project. I've checked my backup files and none of the player settings are different, yet the lightbox scales to an unusable extent. Is this a known issue with the latest release or do I need to open a ticket?
I've just come across this bug as well. Looking forward to a fix