New update from Storyline needing to activate again

Aug 20, 2012

By Yusuf Chauhdry

I opened storyline today and the update software information came up. I downloaded and applied the update.

The problem is that when i open storyline is comes up as evaluation copy. I had to click the activate product again.

Is this correct, it does seem fine now but not sure if this is a problem or not?

Thanks

Yusuf

5 Replies

Colin Eagles

over 11 years ago08/20/12 at 4:33 am (UTC)

This was my experience too. I think (hope) that it's fine.

Brian Batt
Staff

over 11 years ago08/20/12 at 7:23 am (UTC)

Hi everyone,

Yes, that's expected. The installer for Update 1 will uninstall the previous version (which deactivates the software) and then installs Update 1. Thus, the software has to be reactivated.

Austin Williams

over 9 years ago11/25/14 at 7:39 pm (UTC)

This post was removed by the author

Emily Ruby

over 9 years ago11/25/14 at 7:45 pm (UTC)

Hello Austin,

When you click "activate" the serial number should automatically appear.

Austin Williams

over 9 years ago11/25/14 at 8:45 pm (UTC)

It didn't automatically appear for me, but luckily the Articulate support team was very quick at getting me a manual activation key. I'm all set now. Thanks guys!

Emily Ruby

over 9 years ago11/25/14 at 8:46 pm (UTC)

Thanks for the update Austin!

New update from Storyline needing to activate again

5 Replies

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