Norton has Deleted Articulate 360 Download .EXE File

Surely a false positive. 

Btw. Use the Image upload feature and the image is shown right in the message, rather than the add attachment feature, saves us all of us an unnecessary download.

I'm guessing the same Soren...but just wanted to flag the fact that it happened at all. Sorry...meant to include the image in the post...was in a rush!

Thanks John for the image and sharing it here. I know that this has occurred in the past with updates and installations of Articulate products with Norton security installed.

This problem occurs because the Norton Antivirus script detection is ON, which identifies ALL scripts as malicious by default. Be assured: this is by design and there is no virus in the MsiExec.exe program. Moreover, please note that the MsiExec.exe is a program supplied by Microsoft for software installations.

Articulate has confirmed that this is normal behavior and that many other software packages, including packages from Microsoft, have had to deal with this Norton error, too.

We expect that Symantec will resolve this "false positive" in the future as they have done with other situations like this in the past.

Two possible work-arounds are offered:

1. From Norton Antivirus, choose Authorize this script or Authorize this Activity Once to allow the installation to finish.
2. Temporarily shutdown Norton Antivirus before installing SecurLock

Thanks Ashley....yes I was able to override the Norton quarantine and install Articulate but good to share the problem here for others.

Absolutely John! Glad I could share the steps here for others too.