Not enough memory with 32Go RAM ?

Mar 16, 2018

Hello,

My problem is that I can't save or save as, I have a message from storyline (360):

"It seem that your system run out of memory". I have plenty of space in my Hard drive and 32Go of RAM ddr4. Is it not enough ???

This is a big issue for me because it's not the first time it happens. Every time I loose 1h or 2h of work. This has to be fixed.

Christ.

33 Replies

Cheryl Hoffman

almost 6 years ago05/04/18 at 5:00 pm (UTC)

I was having similar issues with SL3 (ver 3) right after I had a 1TB hard drive installed. Turns out, Win7 was having memory swap issues with the new hard drive, and there was a hotfix available from Microsoft that resolved my issue. Just thought I'd share in case any of that may apply to you.

almost 6 years ago05/07/18 at 3:03 pm (UTC)

Hello Joy and welcome to E-Learning Heroes :)

Sorry to hear that you're experiencing an issue with your project.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

We are tracking some intermittent performance issues from a few users, so if you still need some assistance, feel free to work directly with our team here.

almost 6 years ago05/07/18 at 3:04 pm (UTC)

Thanks so much for chiming in to share your experience and solution Cheryl :)

Pete Richardson

almost 6 years ago05/15/18 at 2:51 pm (UTC)

I installed Storyline 3.4.15731.0 four days ago and as promised in the release notes the memory leak has been plugged. My memory usage has been very stable at under 400 MB. Well done team!

Ashley Terwilliger-Pollard
Staff

almost 6 years ago05/16/18 at 2:06 pm (UTC)

Thanks, Pete. Glad to hear things are working well for you again, and please let us know if you need anything else!

James Washington

over 4 years ago11/27/19 at 8:13 pm (UTC)

I can see these posts are at least a year old but I couldn't find a more appropriate place to submit an inquiry. I bought a new machine, Surface Book 2 with 16MB of RAM and more than 250 GB of available space...yet I am finding significant lag in performance while working in SL360...particularly when using layer features. I was using SL360 on a MacBook using parallel windows and thought this new machine wouldn't encounter these lag issues which definitely impact my production. Any suggestive remedies? Is 16MB of RAM enough, or is there another issue I may be overlooking?

over 4 years ago11/27/19 at 9:34 pm (UTC)

Hi James,

Thank you for reaching out and letting us know!

With the computer specifications you provided, there shouldn't be noticeable lag while working in Storyline 360. I am opening up a Support Case on your behalf so our Support Engineers can investigate further!

Please be on the lookout from an email from Articulate Support!