Not enough memory with 32Go RAM ?

Hello, 

My problem is that I can't save or save as, I have a message from storyline (360):

"It seem that your system run out of memory". I have plenty of space in my Hard drive and 32Go of RAM ddr4. Is it not enough ???

This is a big issue for me because it's not the first time it happens. Every time I loose 1h or 2h of work. This has to be fixed. 

Christ.

34 Replies
Joy Eliot

I am experiencing the exact forms of laggy behavior and frequent crashing described in this thread. I have the newest version of Articulate 360 installed. I am unable to run any programs simultaneously with Storyline except a specialized skinny browser (I can't even keep Word open for reference, and I'm using my phone for Outlook, that's how extreme it is). And Storyline still freezes or refuses to save/publish multiple times a day. I'm versioning my work within an inch of its life and hitting the save button about every five minutes so I haven't lost anything, mercifully. But I'm having to either close Storyline or reboot the entire computer multiple times per day in order to get anything done. Today I had to reboot the computer twice in the first hour, and all I was doing was pasting buttons from one story into another.

I do have only 8GB of RAM, which can't be helping (my company ordered more, but it's not here yet). I'm running Windows 7. My team members are all either on Windows 7 with 32GB, or Windows 10 with 16GB, and aren't having performance issues of anything like this severity.

Even when it's not crashing, doing anything, particularly with images, feels like playing Warcraft on dial-up. Any help? My course doesn't even have audio yet!

Leslie McKerchie

Hello Joy and welcome to E-Learning Heroes :)

Sorry to hear that you're experiencing an issue with your project.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

We are tracking some intermittent performance issues from a few users, so if you still need some assistance, feel free to work directly with our team here.

James Washington

I can see these posts are at least a year old but I couldn't find a more appropriate place to submit an inquiry. I bought a new machine, Surface Book 2 with 16MB of RAM and more than 250 GB of available space...yet I am finding significant lag in performance while working in SL360...particularly when using layer features. I was using SL360 on a MacBook using parallel windows and thought this new machine wouldn't encounter these lag issues which definitely impact my production. Any suggestive remedies? Is 16MB of RAM enough, or is there another issue I may be overlooking?

Vincent Scoma

Hi James,

Thank you for reaching out and letting us know! 

With the computer specifications you provided, there shouldn't be noticeable lag while working in Storyline 360. I am opening up a Support Case on your behalf so our Support Engineers can investigate further! 

Please be on the lookout from an email from Articulate Support!