I have published 2-3 courses for Articulate Review 360, Publishing and uploading is successful. But while accessing the course, audio is not coming. I have checked the published course on multiple systems but the issue is still there, Please help us with this.
It sounds like the audio issues are appearing across multiple platforms! If you're able to share your .story file with our support team, we can do some testing and ensure your audio is playing as expected!
I can't hear the inserted audio(text to speech) on browsers except for Internet Explorer. But Yes, I can hear the audio for any video integrated into the file on all browsers.
Thank you for sharing both the Review 360 link and the .story file. I've tested the Review link using Chrome, and I hear the audio play as expected. I also republished the course to Review 360 and still heard the audio. Here's the Review link.
Since it's playing as expected, I'd recommend looking into audio configurations in Chrome. Ensure the “Allow sites to play sound” option is enabled in the Chrome sound settings (chrome://settings/content/sound.)
Thank you, Yogesh, for those details! I've started a case for you with our Support Engineers to figure out what is affecting the audio from playing. You'll hear from our team shortly!
7 Replies
Hi Yogesh,
It sounds like the audio issues are appearing across multiple platforms! If you're able to share your .story file with our support team, we can do some testing and ensure your audio is playing as expected!
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Hi Ren,
Below is the sample review link and attached is the sample file.
https://360.articulate.com/review/content/695bf76c-ecbe-4827-aef6-e07afecad99a/review
I can't hear the inserted audio(text to speech) on browsers except for Internet Explorer. But Yes, I can hear the audio for any video integrated into the file on all browsers.
Regards,
Yogesh Dhingra
Hello Yogesh!
Thank you for sharing both the Review 360 link and the .story file. I've tested the Review link using Chrome, and I hear the audio play as expected. I also republished the course to Review 360 and still heard the audio. Here's the Review link.
Since it's playing as expected, I'd recommend looking into audio configurations in Chrome. Ensure the “Allow sites to play sound” option is enabled in the Chrome sound settings (chrome://settings/content/sound.)
Let me know if that makes a difference!
Hi Lauren,
Thanks for the reply,
I am not able to hear audio from the review link you have shared and also I have changed the settings as suggested but still not resolved.
Thanks
Hello Yogesh!
Thanks for the update! Do you hear audio on other websites like YouTube?
Hello Lauren,
I can hear audio from the other slides and even if the video is inserted in the course, I can hear that as well.
I tried the changes suggested but not worked.
Thank you, Yogesh, for those details! I've started a case for you with our Support Engineers to figure out what is affecting the audio from playing. You'll hear from our team shortly!