Not Playing When Published to CD

I'm trying to test this on another machine as we speak, but I've had similar issues due to Active X settings on machines with IE as the default browser. I believe disabling Active X filtering has always been the issue in my case...

In all of my machines I don't have IE set as the default browser, so I would guess the activex filtering is not the cause in this case. But feel free to correct me if it could still be the problem even without IE set as the default.

Thanks! 

As a test I checked IE, activex filtering was not enabled. I enabled it, tried running the project, still didn't work. I disabled the filtering, tried running the project again, still didn't work.

Hi Andrew! What is different about the environments that you are testing on? Versions of IE perhaps? What version are you utilizing?

Would you be able to share your project file or output for us to have a look?

Hi Leslie - The project works on the machine I recorded it on, which is a Windows 7 32 bit machine. It does not work on a Windows 7 64 bit machine and doesn't work on a Windows Vista (32 bit I think). Those are the main differences in the environments, I'm sure there are others but I don't know what might be relevant. I've attached the output, zipped up using the Zip function at the end of the Publish routine.

Thanks for your help.

Hi Andrew! The content launches just fine for me, so it would be computer/environment specific it seems. I do know that we have reported issues with IE6 for instance.

So it's launching in the default browser for that machine, is that correct? In the two machines having the trouble, the default browser is Firefox version 35.0.

(Edit: Forgot to mention the computer that is able to run the project is using Chrome as the default)

As a test I tried setting Chrome and then IE 11 as the default browser on one of the machines having the issue, and still could not play the project.

I agree that the issue is related to the computer/environment, but so far I haven't been able to figure out what settings or other causes might be preventing this from running. Any ideas of what I need to look at?

Thanks!

Hi Andrew!

Will the course launch if you utilize the story.html file in the output on the computer in question?

Are you receiving an error message or just nothing is happening?

It may be best to connect with our support team if we need to utilize this further. They have some additional abilities such as log files, etc that may be needed.

Yes, it does run, but I get the attached error first. If I click Settings in the error box, then it loads the project in my browser and I can run it fine. I checked through the settings and don't see what I need to change in order to let it run without getting the error. Also not sure if this error is related to why it won't run when using the story.swf. I'm guessing it is...

I don't get an error message when trying to use the story.swf. It just opens up a blank window.

I'll go ahead and contact support for more help. Thanks for your assistance.

Hi Andrew! That was helpful. Maybe this thread can assist you as well in understanding and overcoming those flash errors :)

Great, I will take a look, appreciate your help.

Absolutely!

In case anyone else runs into this, here is the solution that support provided, and it fixed the issue (running the project using the exe doesn't work) on both computers which were having the problem. On the first computer  I went through all the steps, then tried running the exe again and it worked. On the second computer I figured I'd check the exe after each step, to see which one solved the problem, and it was solved after running the very first step. Previously I had upgraded flash player using Firefox and Chrome, guess that was wrong.

1) Using Internet Explorer, upgrade Adobe Flash Player here: http://www.adobe.com/go/getflash

2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.
4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run.
5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP:
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects"

6) Close all browser windows for the changes to take effect, and then test your content again.

Thanks Andrew for sharing that update here and I'm glad our support team was able to assist. 

I am having the same issue, but it is not convenient to run to 15 different PCs to do all this prep work before providing each person with the emailed zip file.  Has anything been done to resolve this issue on the back end in the 6 months since this post?  Is there a better way to test the training course before loading it on an LMS?

Hi Todd,

If you'll eventually be publishing for LMS, I'd suggest testing in a similar environment and you could look at using SCORM Cloud which is an industry standard for testing LMS content. This article will walk you through some testing steps. 

Hi, i am publishing to cd for a project that is supposed to be used by a wide range of users, just wondering if the above steps are the only way out for this issue.?

Hi Patrick!

Seems very computer specific. Is your course not running when published to CD? Are you getting an error message or what is the behavior?

Please be sure you are publishing as shown in this documentation.

I published a course to CD, saved it to a local hard drive,  extracted the files, and double-clicked the Launch_Story.exe file to play the course. It worked on my PC. When I replicated this process on my laptop, the course would not launch, but it turns out I simply needed to upgrade my flash player  http://www.adobe.com/go/getflash. Do you have a document that outlines system requirements for successfully launching a "Launch_Story.exe" file that was published for CD but intended to launch on a local drive (created in Storyline 2). 

Hi Andrea,

Absolutely! You can find that at the bottom of this article.

Hope that helps!